Job title: Consumer Experience Strategy Lead
Location: Cambridge, MA
Main Responsibilities: - Deliver CX strategy across digital products and end-to-end journeys for the organization: define plans, principles, based on research and insights and measurement frameworks
- Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency
- Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions
- Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors
- Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist
- Embody excellence in consumer experience at all level and influence product and service strategy direction
- Influential leader representing CX Strategy across the business and corporate, including product and service development functions:
- Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups
- Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering
About you: Knowledge, Skills & Abilities- Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings.
- Strong communication and presentation skills to convey recommendations efficiently
- Strategic planning for CX: Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities.
- Strong business acumen, with ability to understand value generation and business modelling
- Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners
- CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.
- International experience, with understanding of cultural sensitives as the role is global
- High EQ to manage different stakeholders within the organization and understand how to bring them along.
Key Qualifications - Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field. Master's degree in relevant field a plus
- 7+ years of hands-on CX/UX strategic roles at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design.
- Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data
- Embody a strong and effective user's point of view inside the organization.
- Familiarity with pharma/health technology is a plus
- English communication skills on a professional level (verbal and written) for candidates out of USA
Desired Traits - You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company
- Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details
- Comfortable with change and ambiguity: you are naturally confident in a shifting world.
- You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation
- You have an intellectual curiosity that inspires others around you
- Culturally curious, you are willing to work in an international environment
The salary range for this position is:
$133.500,00 - $192.833,33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.
