Role Description

PCG is seeking a dynamic, experienced, and strategic Consultant to support special populations case management projects in North Carolina. The Consultant operates in a fast-paced, collaborative environment and is responsible for managing client relationships and ensuring consistent, high-quality service delivery.

The Consultant serves as a trusted day-to-day client partner, ensuring strong execution, proactive issue resolution, and a positive client experience. This role applies structured problem-solving and consulting approaches to interpret client needs and contributes to practical solutions and recommendations in collaboration with team leadership.

This role includes responsibility for identifying and elevating growth opportunities across an assigned portfolio by understanding client goals, monitoring emerging needs, and helping connect those needs to PCG capabilities.

Key Responsibilities

Client Engagement, Success, and Retention

• Serve as primary day-to-day client contact and partner.
• Build and maintain strong relationships with district stakeholders.
• Lead client meetings and engagement activities to ensure satisfaction, product adoption, and retention.

• Coordinate across internal teams to ensure consistent execution and timely issue resolution.
• Monitor and communicate delivery performance (e.g., status, risks, training needs, adoption/usage signals) and support client retention through high-quality outcomes.
• Prepare for and lead regular client status update meetings.

Client Problem Solving & Continuous Improvement

• Identify client challenges, analyze data and stakeholder input, and support the development of actionable recommendations.
• Proactively identify issues, recommend solutions, and escalate when appropriate.
• Contribute to improving processes, tools, and client-facing deliverables.

Growth and Financial Performance

• Support growth through strong delivery, client satisfaction, increased adoption/utilization, and identification of opportunities within existing accounts.
• Support account planning and renewal efforts by leveraging delivery insights and client familiarity to expand value through additional solutions, add-ons, contract modifications, or related offerings.
• Support discovery, product demos, and proposal development as needed.
• Contribute insights from client and market observations to inform growth opportunities.

• Support budget, invoicing, and performance tracking activities aligned with contractual obligations and internal processes.

Tools & Collaboration

• Develop clear, professional client-facing deliverables using Excel, PowerPoint, Word, and other tools.

• Contribute to a respectful, accountable team culture; collaborate across functions and provide or seek constructive feedback.
• Support onboarding and knowledge transfer for new team members as needed.

Qualifications

Education / Experience

• Bachelor's degree required; master's degree preferred.
• 5+ years of relevant experience in education/government consulting, education technology, project delivery, client success, account management, business development, or related fields.
• K-12 education and/or special education experience preferred or demonstrated ability to learn complex policy and operational environments quickly.
• Experience managing client relationships, coordinating project activities, and supporting service delivery in a client-facing environment preferred.

Required Skills

• Strong organizational skills and ability to manage multiple priorities.
• Creative problem-solving and analytical thinking in dynamic situations.
• Strong written, verbal, facilitation, and presentation skills.
• Ability to identify and communicate insights that inform client solutions and account growth opportunities.
• Demonstrated proficiency in Microsoft Office tools, particularly Excel, PowerPoint, and Word.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Range: $70,000 - $100,000

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PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.