NeuraFlash

Consultant, Conversational Design

NeuraFlash$94K — $266K *
US-AnywhereRemote in United States
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in design or business analysis
  • Customer-facing consulting experience
  • Proficient in tools for communicating business processes (e.g., Lucidchart, Visio)
  • Ability to collaborate in cross-functional teams for enriching user experiences
  • Strong presentation skills for design deliverables to stakeholders
  • Experience in analyzing data for user behavior insights
  • Eager learner of new technologies like Amazon Lex and Salesforce Einstein

Responsibilities

  • Design conversational speech systems using Agentic AI and Natural Language Understanding
  • Create capabilities and user experiences for automated interactions across various channels
  • Lead requirement gathering and ideation workshops with clients
  • Contribute to enterprise customer engagement strategies from a design perspective
  • Translate high-level business goals into actionable experience designs
  • Generate client-facing deliverables focused on conversational interactions
  • Analyze interaction data to identify automation opportunities and improve experiences

Benefits

  • Opportunity to work on impactful customer experience transformations
  • Collaboration with cross-functional teams of experts
  • Engagement in cutting-edge projects utilizing AI technology
  • Support for career growth through continuous learning
  • Flexibility to adapt methodologies and tools based on project needs
Full Job Description
As a Conversational Design Consultant, you will be responsible for designing compelling contact center experiences and delivering impactful business value to our clients, and their end-users.

You'll lead the design workstream within major customer experience transformations, across both the voice and digital channels.

As a core participant in our cross-functional project teams, you'll be leading the client engagement on design, and working in partnership with our talented architecture, AI and engineering teams to delight our customers.
You will have the opportunity to:
  • Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation
  • Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels
  • Lead requirement gathering, ideation workshops and client design sessions
  • Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective
  • Incorporate high-level business goals into actionable, clear, and well-structured experience designs, that can be used by development or implementation teams to create solutions
  • Create client-facing deliverables with a specialized focus on conversational interaction and experience
  • Analyse interaction data to identify opportunities for automation where our customers will see the most value, and make data-driven experience improvement recommendations
  • Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives
  • Support customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end-users, and positive outcomes for NeuraFlash clients
  • Help drive project success criteria and reporting
Required Qualifications:
  • 3+ years of experience design, or business analysis work experience
  • Customer-facing consulting experience
  • Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar
    • Adaptable to use different design tools as required
  • Ability to collaborate within a cross-functional team to create rich end user experiences
  • Comfortable presenting design deliverables to business stakeholders
  • Experience analysing data to identify user behaviors and make design decisions
  • Willing and able learner of new technologies (e.g. Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow)
Preferred Skills:
  • Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems
  • Experience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.)
  • Experience designing solutions to support the contact centre or customer service, or a related environment
  • Knowledge of Amazon Lex, Google DialogFlow, Nuance IVR/VA, or similar conversational experience solutions
  • Experience with prompt writing and generative AI powered platforms
  • Familiarity with the capabilities of generative AI (LLM) systems and how to use them to solve business process challenges
  • Ability to tie outcomes to business value (return on investment) through storytelling
  • Experience designing solutions which integrate with CRM, Contact Center, or Case Management solutions
  • Awareness of contact center industry trends, operating models, and priorities. An ability to leverage this awareness to guide customers towards industry best practices


Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 04/22/2026 and open for at least 3 days.

California Annual Salary Range

$94,400 to $266,300 USD

Cleveland Annual Salary Range

$87,400 to $213,000 USD

Colorado Annual Salary Range

$94,400 to $230,000 USD

District of Columbia Annual Salary Range

$100,500 to $245,000 USD

Illinois Annual Salary Range

$87,400 to $230,000 USD

Maryland Annual Salary Range

$94,400 to $230,000 USD

Massachusetts Annual Salary Range

$94,400 to $245,000 USD

Minnesota Annual Salary Range

$94,400 to $230,000 USD

New York / New Jersey Annual Salary Range

$87,400 to $266,300 USD

Washington Annual Salary Range

$100,500 to $245,000 USD

About NeuraFlash

NeuraFlash is focused on the development of Salesforce platforms with the use of artificial intelligence solutions. Its services includes consulting, user experience design and implementation, and other product development services. NeuraFlash offers implementation and integration services for Sales Cloud, Service Cloud, Field Service Lightning, Community Cloud, Intelligent Web Chat with Live Agent, 2-way SMS with LiveMessage, and Salesforce Einstein. NeuraFlash was founded by Brett Chisholm and is based in Boston, Massachusetts.

NeuraFlash Careers

Joining NeuraFlash offers a unique opportunity to be part of a dynamic team of professionals dedicated to innovation and excellence in the tech industry. NeuraFlash stands as a beacon of growth and leadership, providing unparalleled job opportunities in a company that values diversity and fosters a culture of professional development.

Explore Career Opportunities

NeuraFlash is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From technical roles to marketing and sales, NeuraFlash is looking for passionate, curious, and innovative individuals ready to drive change and lead in the digital era.

Internship Programs

NeuraFlash's internship programs offer a robust platform for students and recent graduates to gain hands-on experience, enhance their skills, and understand the nuances of the tech industry. Interns at NeuraFlash are integral to the team, working on real projects that impact the company and its clients.

Professional Growth and Development

NeuraFlash is committed to the professional growth of its employees. The company offers comprehensive benefits and resources for career advancement, including professional development courses, leadership training, and certification programs. Employees at NeuraFlash enjoy the support and tools they need to advance their careers and expand their expertise.

Diversity and Inclusion

At NeuraFlash, diversity is more than just a policy; it's an integral part of the company's identity. Through diversity training and inclusive hiring practices, NeuraFlash ensures a workplace where everyone’s voice is heard and valued. This commitment to diversity fuels innovation and creativity within the team.

Networking and Community

NeuraFlash encourages its team members to engage in networking opportunities that enhance their professional relationships and career trajectories. The company hosts regular events and workshops that allow employees to connect with industry leaders and peers.

Benefits and Culture

NeuraFlash is known for its vibrant culture and comprehensive benefits package designed to support the well-being and satisfaction of its team members. Benefits at NeuraFlash include health, dental, and vision insurance, as well as flexible working conditions that help maintain a healthy work-life balance.

Applying for a Position

To apply for a position at NeuraFlash, candidates should prepare their resume to highlight relevant experience and skills. The interview process at NeuraFlash is designed to assess not only technical abilities but also cultural fit and alignment with the company’s values. Interested candidates can explore open positions and submit their applications through the NeuraFlash Jobs portal.

Stay Connected with NeuraFlash Careers

Keep up to date with the latest from NeuraFlash by following the Careers Blog. Gain insights from insiders, stay informed about new job opportunities, and get tips for your next interview or networking event.

Join NeuraFlash

Discover the exciting and rewarding career opportunities at NeuraFlash. Search for open positions that match your skills and interests, and join a team that is shaping the future of technology.

SEARCH NEURAFLASH JOBS

READ CAREERS BLOG

Learn more about NeuraFlash
Size
251 employees
Industry

Similar Jobs

More Jobs at NeuraFlash

More Business Services Jobs

Find similar Consultant, Conversational Design jobs: