NeuraFlash

Release Manager

NeuraFlash • $100K — $130K *
US-AnywhereRemote in United States
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in release management, change management, or IT operations.
  • Strong knowledge of ITSM change governance and operational readiness practices.
  • Experience coordinating enterprise releases with multiple teams and vendors.
  • Proven ability to manage cutover plans, risks, and compliance evidence.
  • Excellent facilitation and communication skills for high-stakes meetings.
  • Ability to comprehend technical architectures and identify potential risks.

Responsibilities

  • Build and manage an integrated release calendar.
  • Define and drive readiness gates for releases.
  • Maintain and update standardized release documentation.
  • Facilitate cutover plans and run Go/No-Go meetings.
  • Coordinate change requests and manage approval processes.
  • Ensure operational support elements are ready and tested.
  • Plan and manage hypercare and incident triage effectively.

Benefits

  • Comprehensive health insurance options.
  • Generous vacation and paid time off policies.
  • Flexible work arrangements and remote work options.
  • Professional development and continuing education support.
  • Opportunities for growth within a large enterprise environment.
Full Job Description
The Release Manager owns the end-to-end planning, governance, and execution of production releases across a complex, multi-team, multi-vendor utility enterprise environment. This role coordinates Product, Engineering, QA, DevOps, Architecture, Cyber Security, Privacy, AMS/Operations, Service Desk, and Change Management (CAB) to ensure each release meets documented readiness gates, is compliant with required controls, and transitions smoothly into supported operations with structured hypercare and handoff.

Key Responsibilities

Release planning and governance
  1. Build and manage an integrated release calendar across products and environments (e.g., Chat bi-monthly; Voice/Telephony scheduled windows).
  2. Define and drive readiness gates (intake 15 architecture/security/ops readiness 15 CAB 15 Go/No-Go).
  3. Maintain standardized templates and a release evidence repository (Confluence/SharePoint).
  4. Documentation, approvals, and audit evidence

Ensure required artifacts are created, complete, approved, and version-controlled, including:
    • RACI
    • FMEA
    • BUCLE (or equivalent risk/control assessments)
    • Cutover plans (pre/deploy/post)
    • Release notes and customer impact communications
    • Knowledge Articles, runbooks, escalation paths
  • Collect and track approvals from required governance bodies (Cyber, Privacy, ARB, CAB, AMS).

Cutover and deployment execution
  • Facilitate cutover plan authoring, peer reviews, and rehearsal where appropriate.
  • Run Go/No-Go readiness meetings and deployment bridges/war rooms.
  • Ensure post-deployment validation is executed and results documented.
  • Ensure rollback plans exist, are executable, and have clear triggers/owners.

ITSM / Change management
  • Create/coordinate change requests for production deployments in the ITSM tool.
  • Prepare CAB submissions, ensure required evidence is attached, and secure approvals.
  • Ensure service documentation and (where applicable) CMDB/service records are updated.

Operational readiness and support enablement
  • Confirm monitoring, alerting, dashboards, and logging meet operational needs.
  • Ensure on-call, escalation, and incident response paths are established and tested.
  • Ensure Service Desk enablement: scripts, knowledge articles, and routing are ready.
  • Validate access readiness for support and incident response across environments.

Hypercare, incident triage, and transition to BAU
  • Plan and manage hypercare, including triage cadence and reporting.
  • Coordinate priority incident/ticket triage meetings and drive resolution ownership.
  • Produce stakeholder reports on release health, incidents, trends, and follow-ups.
  • Lead release retrospectives and ensure action items are owned and completed.
  • Drive final handoff to AMS/support with clear acceptance criteria.

Required Qualifications
  • 10+ years of experience in release management, change management, IT operations, incident/program delivery, or technical delivery leadership in an Enterprise Delivery.
  • Strong working knowledge of ITSM change governance (CAB), incident/problem processes, and operational readiness practices.
  • Demonstrated experience coordinating cross-functional enterprise releases involving multiple teams and vendors.
  • Proven ability to manage detailed cutover plans, readiness gates, risks/waivers, and evidence trails.
  • Excellent facilitation and communication skills (Go/No-Go, war rooms, stakeholder reporting).
  • Ability to understand technical architectures and ask the right questions about monitoring, rollback, dependencies, and risk.

Preferred Qualifications
  • Experience in regulated industries (utilities, financial services, healthcare) with audit and compliance expectations.
  • Experience with contact center / telephony / digital customer platforms and vendor integrations.
  • Expertise with cloud operations, CI/CD, environment management, and observability practices.
  • Experience coordinating security/privacy reviews and approval evidence for production changes.

Core Deliverables / "What good looks like"
  • A complete Production Readiness package per release with all links, approvals, and evidence.
  • A clear readiness scorecard with documented risks/waivers and mitigation plans.
  • Successful release execution with validated monitoring, rollback readiness, and support enablement.
  • Structured hypercare with measurable incident/ticket traction and clean BAU handoff.
  • No "unknown owner" tasks: clear RACI and documented decision log for Go/No-Go.

About NeuraFlash

NeuraFlash is focused on the development of Salesforce platforms with the use of artificial intelligence solutions. Its services includes consulting, user experience design and implementation, and other product development services. NeuraFlash offers implementation and integration services for Sales Cloud, Service Cloud, Field Service Lightning, Community Cloud, Intelligent Web Chat with Live Agent, 2-way SMS with LiveMessage, and Salesforce Einstein. NeuraFlash was founded by Brett Chisholm and is based in Boston, Massachusetts.

NeuraFlash Careers

Joining NeuraFlash offers a unique opportunity to be part of a dynamic team of professionals dedicated to innovation and excellence in the tech industry. NeuraFlash stands as a beacon of growth and leadership, providing unparalleled job opportunities in a company that values diversity and fosters a culture of professional development.

Explore Career Opportunities

NeuraFlash is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From technical roles to marketing and sales, NeuraFlash is looking for passionate, curious, and innovative individuals ready to drive change and lead in the digital era.

Internship Programs

NeuraFlash's internship programs offer a robust platform for students and recent graduates to gain hands-on experience, enhance their skills, and understand the nuances of the tech industry. Interns at NeuraFlash are integral to the team, working on real projects that impact the company and its clients.

Professional Growth and Development

NeuraFlash is committed to the professional growth of its employees. The company offers comprehensive benefits and resources for career advancement, including professional development courses, leadership training, and certification programs. Employees at NeuraFlash enjoy the support and tools they need to advance their careers and expand their expertise.

Diversity and Inclusion

At NeuraFlash, diversity is more than just a policy; it's an integral part of the company's identity. Through diversity training and inclusive hiring practices, NeuraFlash ensures a workplace where everyone’s voice is heard and valued. This commitment to diversity fuels innovation and creativity within the team.

Networking and Community

NeuraFlash encourages its team members to engage in networking opportunities that enhance their professional relationships and career trajectories. The company hosts regular events and workshops that allow employees to connect with industry leaders and peers.

Benefits and Culture

NeuraFlash is known for its vibrant culture and comprehensive benefits package designed to support the well-being and satisfaction of its team members. Benefits at NeuraFlash include health, dental, and vision insurance, as well as flexible working conditions that help maintain a healthy work-life balance.

Applying for a Position

To apply for a position at NeuraFlash, candidates should prepare their resume to highlight relevant experience and skills. The interview process at NeuraFlash is designed to assess not only technical abilities but also cultural fit and alignment with the company’s values. Interested candidates can explore open positions and submit their applications through the NeuraFlash Jobs portal.

Stay Connected with NeuraFlash Careers

Keep up to date with the latest from NeuraFlash by following the Careers Blog. Gain insights from insiders, stay informed about new job opportunities, and get tips for your next interview or networking event.

Join NeuraFlash

Discover the exciting and rewarding career opportunities at NeuraFlash. Search for open positions that match your skills and interests, and join a team that is shaping the future of technology.

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Learn more about NeuraFlash
Size
251 employees
Industry
Information Technology
* Ladders Estimates

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