What you'll be doing

Capital Markets Operations supports the delivery of efficient, reliable, and client-focused operational services across CIBC. As Consultant, Business Analytics, you'll support partners who use Broadridge products and services, as well as business-as-usual processes Broadridge delivers with CIBC. You'll provide production support and business solutions for initiatives that rely on these vendor services, including change requests, partner inquiries, and incident management oversight. You'll analyze current processes, identify opportunities to streamline workflows, and recommend enhancements that improve operational effectiveness and support business priorities. You'll also partner with internal stakeholders and vendors to help deliver change, assess current and future state processes, and contribute to the development of practical, scalable solutions across Capital Markets Operations and the broader Operations team.

At CIBC, we enable the work environment most optimal for you to thrive in your role. Therefore, details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

How you'll succeed

• Production Support & Vendor Coordination - Support day-to-day production activities related to Broadridge services by managing partner inquiries, facilitating change requests, and providing oversight for incident management and issue resolution.
• Business Analysis - Gather requirements, assess business and technical needs, and help design or enhance processes and systems that improve efficiency, control, and service delivery across Operations.
• Process Improvement - Proactively review current workflows, identify opportunities for streamlining and automation, and recommend practical solutions that strengthen operational performance and support continuous improvement.
• Stakeholder Partnership - Build strong relationships with internal partners and external vendors, provide guidance on vendor-related change requests and solution options, and help support initiatives such as business cases, requests for information, and requests for quotation.
• Change Delivery - Contribute to the implementation of initiatives, policies, procedures, and standards within your area, while supporting change management activities and helping teams transition effectively to new processes or tools.
• Reporting & Insights - Develop current and future state assessments, communicate key findings clearly, and use data and analysis to support informed decision-making and operational improvements.

Who you are

• You can demonstrate experience in. Business analysis, process improvement, production support, and stakeholder management within a complex operational environment. It's an asset if you have experience supporting vendor-managed services within Capital Markets or Wealth Management Operations. It's an asset if you have experience with Microsoft Excel for analysis and reporting, Tableau and Azure DevOps.
• You embrace and advocate for change.You continuously evolve your thinking and the way you work in order to deliver your best.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location
Toronto-141 Bay, 21st Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Application Production Support, Broadridge Gloss, Business Operations, Capital Market Operations, Change Management, Communication, Investigating, Problem Solving, Project Support