Position Title:

Bilingual Senior Continuous Improvement Analyst (Hybrid/Telework)

Status of Employment:

Permanent

Position Language Requirement:

English, French

Language Skills:

English (Reading - C - Advanced), English (Speaking - C - Advanced), English (Writing - B - Intermediate), French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - B - Intermediate)

Unposting Date:

2026-08-21 11:59 PM

Job Summary:

The Senior Continuous Improvement Analyst leads assigned Continuous Improvement (CI), Business Process Management (BPM), and process modernization initiatives within People & Culture. 

Reporting to the Senior Manager, Business Process Management, People Systems & Analytics, the incumbent improves how work is designed, delivered, measured, standardized, and sustained, with a focus on operational efficiency, service effectiveness, process performance, and end-user experience.

This is a practical, delivery-focused role. It is not a traditional Lean Six Sigma role centered on workshops, waste reduction, or process documentation. The incumbent must bring structure to complex or not-yet-fully-defined business problems, connect information across teams, systems, handoffs, data, and outcomes, and move initiatives from discovery through implementation, measurement, and sustained adoption.

Strategic direction, process governance, process architecture, and the broader modernization roadmap remain Senior Manager accountabilities. This role operationalizes that direction through assigned initiative delivery and implementation support.

Key Responsabilities:

• Lead and deliver assigned CI and BPM initiatives by managing work from problem definition through implementation, and sustained adoption.

• Define improvement scope by working with stakeholders to translate ambiguous or not-yet-fully defined problems into structured objectives, analysis plans, and delivery work.

• Analyze processes and performance using operational data, stakeholder input, root cause analysis, and process evidence to identify gaps, risks, bottlenecks, rework, and improvement opportunities.

• Facilitate workshops and working sessions with cross-functional stakeholders to validate findings, challenge assumptions, explore future-state options, and build alignment around practical solutions.

• Design and document improved business processes using BPMN 2.0 and BPM practices to support decision-making, implementation, operational consistency, and ongoing process management.

• Support People & Culture service delivery modernization by identifying opportunities to improve how People & Culture services are requested, delivered, and experienced by employees, applying user-centred methods such as journey mapping or personas where relevant. 

• Develop, operationalize, and monitor process performance measures for assigned initiatives, including KPIs related to volume, cycle time, quality, service levels, rework, and user-experience.

• Apply foundational process architecture and value stream concepts to support assigned initiative analysis, end-to-end process understanding, and related deliverables.

• Translate process needs into business requirements and system considerations by partnering with People Systems, business stakeholders, and technical SMEs, including Workday-related opportunities where applicable.

• Deliver CI capability-building activities, including internally tailored White Belt, Yellow Belt, and other learning sessions, while contributing to improvements based on feedback and evolving organizational needs.

Required Qualifications:

• Bachelor's degree in Business, Operations Management, Human Resources, or equivalent combination of education and experience.

• Lean Six Sigma Green Belt certification, or equivalent practical continuous improvement experience.

• 5 to 7 years of progressive, hands-on experience leading continuous improvement, business process management, business analysis, service improvement, or operational improvement within a complex organization.

• Experience analyzing, designing, improving, and documenting end-to-end business processes using BPM practices and BPMN 2.0.

• Experience using operational data and process performance measures to identify opportunities, support decisions, and track outcomes.

• Experience managing initiatives through discovery, analysis, implementation, adoption, and performance monitoring.

• Experience supporting CI, BPM, or process performance training and knowledge-transfer sessions.

Exposure to:

• Business process architecture and process governance concepts, including process hierarchy, value streams, capabilities, handoffs, and process inventories.

• Personas, journey mapping, service experience methods used to understand stakeholder needs and improve service delivery.

• AI-enabled tools, process intelligence, process mining, or automation concepts used to support process analysis, documentation, insight generation, or improvement identification. 

Assets:

• Knowledge of Human Resources, People & Culture, Shared Services, or corporate service delivery.

• Experience with HR technology or cloud-based enterprise platforms such as Workday.

• Experience with business process modelling tools such as SAP Signavio.

• Experience using AI-enabled process analysis, process mining, or automation tools to support business process improvement, or capability-building support.

• PMP, CBAP, CBPA/CBPP, Prosci, or other relevant certification.

• Experience supporting internally developed CI training programs or capability-building initiatives.

Language Requirements

• Bilingualism in English and French is required.

Skills and Competencies:

• Communicates clearly and persuasively with senior stakeholders, peers, and business partners, including audiences with limited knowledge of CI, BPM, service delivery, transformation, or project management.

• Strong synthesis and presentation skills, with the ability to translate complex process, data, system, and service delivery issues into clear findings, recommendations, and decision points.

• Strong end-to-end process and systems thinking, with the ability to connect CI work  across cross-functional handoffs, SaaS-enabled processes, and broader service delivery considerations.

• Proactive and self-directed, with the ability to anticipate next steps, identify risks or dependencies, and advance assigned work forward while staying aligned to priorities.

• Sound stakeholder judgment, including the ability to influence without formal authority, manage resistance, challenge constructively, and know when to push forward, adapt, or escalate.

Work Environment:

Hybrid model with a mandatory two days in the office per week, subject to change.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

Primary Location:

181 Queen Street, Ottawa, Ontario, K1P 1K9

Number of Openings:

1

Work Schedule:

Full time