Firstservice Residential

Community Association Manager (On-site)

Firstservice Residential$85K — $90K *
Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in property Operations, Hospitality, or construction
  • Bachelor's degree in business or related field
  • Certified and Licensed by the State of Florida for Community Association Management (CAM)
  • Critical thinking and problem-solving abilities
  • Proficiency in Microsoft Office and Windows platforms
  • Excellent leadership and interpersonal skills
  • Knowledge of Florida Statutes and Community documents

Responsibilities

  • Lead and manage the operations of the assigned property
  • Maintain excellence in team processes and performance standards
  • Act as the liaison to the Board of Directors and ensure quality service delivery
  • Ensure all contractual obligations between the association and management company are met
  • Initiate contact and welcome new residents
  • Conduct regular site inspections and provide improvement recommendations
  • Oversee construction projects, ensuring timely completion within budget
  • Manage staffing, including interviewing, training, and scheduling

Benefits

  • Full comprehensive benefits including multiple medical plans, dental, and vision
  • Time off benefits and paid holidays
  • 401k plan with company match
  • Occasional travel for training and company functions
Full Job Description
Description

Job Overview:

As a Community Association Man a ger , you'll be responsible for the leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities:
  • Provide management and leadership to assigned property and book of business.
  • Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
  • Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
  • Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
  • Initiate contact with new residents.
  • Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
  • Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
  • Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
  • Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems.


Skills & Qualifications:
  • 3+ years of experience in property Operations, Hospitality, or construction
  • Bachelor's degree in business or related field
  • Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
  • Critical thinking, problem solving, judgement and decision-making abilities are necessary.
  • Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
  • Excellent organization, motivation, leadership, management, and interpersonal skills
  • Ability to work with sensitive and/or confidential information.
  • Knowledge and ability to apply Florida S tatutes and Community documents .


Physical Requirements:
  • Ability to lift up to 50lbs following appropriate safety procedures.
  • Must be able to stand, sit, walk, and occasionally climb.
  • Ability to respond to emergencies in a timely manner.
  • Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).

Supervisory Responsibilities

Directly or indirectly supervise associates within the assigned property.

Additional Information
  • Schedule: Monday-Friday 8:00am - 4:30pm

What We Offer :

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation : $85 ,000.00 - $90 ,000.00 annually

Disclaimer Statement

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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About Firstservice Residential

FirstService Residential is a property management company that provides services to residential communities in North America. The company manages over 8,500 properties and 1.6 million residential units across the United States and Canada. FirstService Residential offers a range of services, including property management, financial management, maintenance and repair, and administrative support. The company is committed to providing exceptional service to its clients and improving the quality of life for residents in the communities it serves.
Learn more about Firstservice Residential
Size
25,000 employees
Market Cap
$7.3 billion
Industry
Founded
2012
5 Year Trend
+17%
NASDAQ

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