Description Position at Tecta Colorado
The Commercial Roofing Service Manager (Service & Maintenance) is responsible for leading and strengthening the service department operating system, with clear ownership of planning, WIP management, scope discipline, customer commitments, and day-to-day execution while supporting continued service and maintenance growth. This is a leadership and systems role, not a project-only or field-only position. The Service Manager ensures service work is planned, priced, scheduled, executed, and closed out in a disciplined, repeatable way. This role requires a self-directed leader who takes ownership, sets direction, and executes without the need for close oversight.
Job Responsibilities Include:- Service Planning & WIP Ownership (Primary Accountability)
- Owns the service backlog and WIP: what work is done this week, next week, and why.
- Establish and run a weekly planning cadence that aligns labor, materials, access, and customer priorities.
- Identify aging tickets, stalled jobs, and bottlenecks-and resolve them proactively.
- Sets realistic commitments to customers based on capacity, not pressure.
- Works closely with the Superintendent to execute and prioritize project
- Scope of Work & Estimating Discipline
- Establish and enforce service scope standards (inclusions, exclusions, assumptions).
- Review and approve service scopes before work is scheduled.
- Ensure scopes align with field crews scope.
- Reduce scope gaps, rework, and "non-negotiated work" conversations.
- Execution Leadership (Field & Office Alignment)
- Lead and support the Service Superintendent and Service Coordinators.
- Ensure crews are properly planned, supported, and set up for success.
- Conduct jobsite visits as needed to reinforce quality, safety, and scope alignment.
- Address execution issues at the system level-not just job-by-job fixes.
- Customer Management & Communication
- Own the service customer experience from proposal acceptance through closeout.
- Ensure customers receive timely updates on scheduling, delays, and completion.
- Handle escalations and recurring issues; fix root causes.
- Build trust through consistency, not heroics
- Financial & Closeout Responsibility
- Own service margin performance through planning, labor efficiency, and scope control.
- Ensure timely billing, clean documentation, and job closeout.
- Partner with accounting on AR visibility and issue resolution.
- Track and report key service KPIs (WIP, margin, cycle time, backlog).
- Service Growth Enablement (Near-Term Support, Long-Term Structure)
- In the near term, support selective estimating and customer development as needed.
- Help define service offerings, pricing logic, and repeatable service programs.
- Build the operational framework that an estimator-sales role will plug into.
- Ensure selling aligns with what the department can execute reliably.
Positions Requirements:- Commercial roofing or comparable construction/service leadership experience.
- Strong understanding of service execution, scheduling, and field operations.
- Proven ability to plan work, manage WIP, and enforce standards.
- Comfortable making prioritization decisions and holding others accountable.
- Able to operate calmly in a high-volume, fast-response environment.
What We Offer:- Competitive salary and performance-based bonus structure (starting $100k DOE).
- Comprehensive benefits package including health, dental, vision, 401(k) with company match.
- Company vehicle or vehicle allowance.
- Opportunity to shape and build our evolving PM function.
- Stable, long-established company with strong regional reputation and national resources.
