Uber

Commercial Operations Manager - Autonomous Delivery

Uber$146K — $162K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-5 years in Strategy & Operations, Account Management, or Business Development
  • Experience with Uber Eats, Grocery, or Last-Mile Delivery
  • Proficient in SQL/Excel for data analysis
  • Commercial negotiation skills with external stakeholders
  • Experience with Franchise, Mid-Market, or Enterprise brands
  • Familiarity with POS integrations like Olo and Toast
  • Strong problem-solving skills to tackle ambiguous situations

Responsibilities

  • Own merchant acquisition funnel in assigned territories
  • Diagnose and optimize underperforming merchants
  • Identify marketplace gaps using internal data
  • Manage day-to-day relationships with mid-market and enterprise partners
  • Conduct business reviews and present performance data
  • Relay merchant feedback to Product and Engineering teams
  • Lead density sprints and A/B testing on merchant incentives

Benefits

  • Participation in Uber's bonus program
  • Eligibility for equity awards
  • 401(k) plan participation
  • Comprehensive benefits package
Full Job Description
Job Description

This opportunity is open to internal applicants at the L4 level. If you are an L4 interested in this role, please reach out to Adam Saul directly before submitting your application.
About the Role

We are looking for a commercial operator to scale and grow Autonomous Delivery across Uber Reporting to the Senior Manager of Merchant Strategy, you will be responsible for executing the strategy within specific markets across key merchants. You will analyze local marketplace dynamics to identify high-value merchants, pitch the autonomous value proposition, and operationally optimize them to maximize AV utilization. You are not just signing deals; you are building the density required to make autonomous delivery a catalyst for innovation.
What You'll Do
  • Commercial Execution: Own the merchant acquisition funnel for your assigned territories. You will target and onboard high-volume merchants that fit our prioritization framework, ensuring we work with partners that can move the needle on AV Eligible order volume.
  • Merchant Optimization: It's not enough to just opt-in a merchant; you must ensure they work. You will diagnose underperforming storefronts and implement operational fixes to improve the overall AV Delivery experience.
  • Data-Driven Targeting: Use internal data (hex-level density, eligible order volume) to identify "gap" areas where robot supply exists but merchant inventory is low. You will direct sales efforts toward these specific pockets to balance the marketplace.
  • Partner Management: Serve as the day-to-day point of contact for mid-market and enterprise relationships. You will conduct business reviews, present performance data, and sell in new incentives to drive adoption.
  • Feedback Loop: act as the "eyes and ears" on the ground, relaying merchant feedback regarding defects, integration friction, and Eater opt-in behavior back to the Product and Engineering teams.


Sample Projects You Might Lead:
  • Executing a "density sprint" in Los Angeles to onboard 50 specific storefronts within a high-supply/low-utilization hex.
  • Running an A/B test on merchant incentives (e.g., staff rewards for fast handoffs) to improve bot completion rates.
  • Partnering with a local franchise group to pilot a dedicated "robot pickup lane" workflow.
Basic Qualifications
  • Experience: 4-5 years of professional experience in Strategy & Operations, Account Management, or Business Development.
  • Delivery DNA: Direct experience driving commercial outcomes within Uber Eats, Grocery, or Last-Mile Delivery. You understand the nuances of prep times, courier handoffs, and marketplace liquidity.
  • Analytical Rigor: Proficient in SQL/Excel with a proven ability to pull data, size opportunities, and measure the impact of initiatives
Preferred Qualifications
  • Commercial Acumen: Proven track record of negotiating with merchants and influencing external stakeholders to adopt new products or operational behaviors.
  • Large-Scale Merchant Experience: Experience working with Franchise groups, Mid-Market chains, or Enterprise brands. You know how to navigate complex decision-making structures beyond the single SMB owner.
  • Tech-Forward: Familiarity with POS integrations (Olo, Toast) and how they impact merchant operations.
  • Problem Solver: Ability to navigate ambiguity. You can look at a heat map of "idle robots" and "missed orders" and construct a tactical plan to fix the gap.


Responsibilities

  • For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.


For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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