Work Location:US.PA.Pittsburgh.1000 Omega Drive
Working Environment: Hybrid
Division: Site Access
Sales/Business Development - Sales Support
Position Overview:A hands-on, high-impact
Hybrid Business Systems Analyst (BSA) to own the evolution of our enterprise systems. In this role, you will be a strategic thinker and a technical executioner. You will map complex business workflows for our asset-rental, sales, and operations teams, translating them into automated solutions.
Your primary mission will be to architect a flawless
Master Account Management process within
Dynamics 365 Sales, while supporting the configuring of bidirectional data pipelines that connect to our
ERP system and downstream logistics applications. You are not just writing requirements; you are testing the system, improving workflows, and deploying solutions.
Core Responsibilities of the Blended Role1. The BA Side (Strategic Business Analysis) - Stakeholder Management: Interview Sales and operations teams to map current-state inefficiencies and draft functional blueprints for system updates.
- Process Mapping: Visualizes the current messy account structures and designs the future "clean" master account hierarchy.
- Functional Requirements: Documents how data should flow (e.g., "When a credit application is completed a master billing account should be created in needed systems.").
2. The BSA Side (Hands-on System Execution)- Low-Code Customization: Logs directly into the Microsoft Power Apps portal to build the custom tables, forms, and views required.
- Workflow Automation: Works with IT team to develop, build, and test the Power Automate flows.
- Integration Configuration: Understands and supports the set up native connectors, configures Dataverse Dual-Write, or partners with external developers to map out the API fields connecting Dynamics Sales to your ERP.
- Testing & Deployment: Lead User Acceptance Testing (UAT) and handle internal solution lifecycle management (ALM) to safely migrate customizations from Sandbox to Production environment.
- Data Cleansing & Analytics: Execute automated duplicate detection rules, manage bulk data transformations, and build functional Power BI dashboards to track sales metrics.
Minimum RequirementsEducation - Bachelor's degree in
Business, Information Systems, Computer Science, or related field
(or equivalent practical experience working in business systems roles)
Experience- 8+ years of experience in a Business Analyst, Systems Analyst, or Hybrid BSA role
- Hands-on experience with CRM Systems (Microsoft Dynamics 365 preferred)
- Proven experience working on end-to-end business process improvements
Skills- Working knowledge of Microsoft Power Platform:
- Power Apps (form/table customization)
- Power Automate (workflow creation)
- Experience with Dataverse and basic data modeling
- Familiarity with system integrations (APIs, connectors, or Dual Write)
- Basic experience with data cleansing, deduplication, and data governance
- Strong ability to:
- Gather and document functional requirements
- Map current-state and future-state processes
- Translate business needs into system solutions
- Experience facilitating stakeholder interviews and workshops
- Experience supporting or leading:
- User Acceptance Testing (UAT)
- System deployments / releases (Sandbox 12 Production)
- Understanding of Application Lifecycle Management (ALM) concepts
- Basic experience with Power BI or similar reporting tools
- Ability to interpret data and support business decision-making
Soft Skills- Strong communication skills (technical + business translation)
- Problem-solving mindset with attention to detail
- Ability to work cross-functionally with IT, Sales, and Operations teams
Preferred Skills- Experience with ERP systems (e.g., SAP, Oracle, Infor, etc.)
- Knowledge of asset rental or logistics operations
- Exposure to Agile or Scrum environments
- Advanced Power Platform or low-code development skills
