Join a top employer in the education insurance space as aCommercial Account Managersupporting a unique, service-first brokerage model built around long-term relationships. This is aretention-focused, consultative role(no new business targets) where you'll help manage complex commercial programs for a member-based client base ofuniversities and colleges, working alongside a small, collaborative brokerage services team. You'll be based out of theBurlington officewith ahybrid schedulethat blends in-person teamwork with at-home focus time.
Compensation- Salary range: $95,000 to $120,000
Benefits & Perks- Comprehensive benefits coverage
- Generous RRSP matching program
- Health & Wellness spending account
- Phone Allowance
- 3 weeks' vacation
- Office closure between Christmas & New Year's
- Half days on Fridays before a long weekend in the summer
- Hybrid work environment (3 days per week in office)
Responsibilities- Support the servicing and retention of a complex commercial book made up ofmulti-line programs and higher complexity risks
- Partner with the brokerage services leadership and teammates to deliver consistent, high-quality client support (accounts are servicedcollectivelyas a team)
- Manage day-to-day policy servicing needs across a client base where each organization may havemultiple policiesin play at once
- Maintain accurate, timely documentation and workflow activity within theEpicbroker management system
- Contribute to a high-trust client experience by staying organized, responsive, and detail-focused across renewals and ongoing service requests
Qualifications- Minimum 5 years' experience as a Commercial Account Manager
- RIBO License is a must-have
- Experience with EPIC strongly preferred
- Familiarity with products from multiple carriers and Lloyd's markets
- Excellent communication skills with a client service mindset focused on clarity, follow-through, and retention
