This position reports to:Technical Support Manager
In this role you will be responsible for providing technical assistance and support for customers' operation people with marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV drives
Your role and responsibilities:- Technical Support for MV/LV Drives in ABB Marine delivered systems on vessels operating worldwide.
- Occasionally participating in field service activities, like but not limited to troubleshooting at site, repairs, maintenance and training operators.
- Primarily supporting the customers remotely from the office environment using telephone, email and chats.
- Advanced troubleshooting through ABB's Remote Diagnostic System (RDS).
- Technical advisory function internally in ABB Marine for own personnel.
- Contribute towards development and R&D teams further developing and enhancing advanced services and solutions.
- Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.
- Executes wrap-up and follow-up (when needed) of support cases in a timely manner.
- Identifies improvement needs in the way of working and potential solutions for them, communicates them proactively and drives small improvement actions.
- Prepare technical reports after cases closure.
Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role:- Four or more years' experience in marine power generation and power distribution with a focus on variable frequency drives, both low and medium voltage, and control systems.
- Bachelor's degree in electrical engineering or another Electrical technical field.
- Familiarity with marine/offshore work environment and procedures.
- Experience in marine power generation and power distribution.
- Must be fluent in both written and verbal English
- Proficiency in diagnostic tools and software used for troubleshooting drive systems preferred.
- Experience as a ship electrician or have experience from shipyards, understanding and interest in marine installations.
- Willingness to travel for on-site support and service activities.
What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger
ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement - 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
