Salesforce

Cloud Success Content Development Manager

Salesforce • $148K — $223K *
Boston, MA 02115In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6+ years of experience in technical roles or curriculum development/instructional design.
  • Proven track record in leading content development projects.
  • Strong ability to explain complex technology in simple terms.
  • Degree or relevant experience required with focus on proven leadership traits.
  • Excellent written and verbal communication skills; strong organizational abilities.
  • Experience with AI tools to enhance content development processes.

Responsibilities

  • Lead development of various multi-modal learning content projects.
  • Maintain deep subject matter expertise on Salesforce products.
  • Collaborate with stakeholders to ensure technical accuracy and relevance.
  • Oversee updates to content in response to product releases.
  • Establish and advance quality standards for learning deliverables.
  • Utilize AI tools to improve content development and efficiency.

Benefits

  • Robust support resources for personal and professional balance.
  • Access to AI tools that enhance work and learning experiences.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Software Engineering

Job Details

About the team

This role sits within the Global training organization, we produce content for all
instructor led one-to-many customer enablement opportunities. You will play a key part in empowering Salesforce customers through clear, effective, and scalable learning experiences. In this role, you will own meaningful content development projects from scoping through delivery, sharpen your product expertise, and set the bar for learning content quality across the team. If you are energized by making complex technology accessible and love seeing your work directly impact how customers succeed, this is your opportunity to do that at scale.

What You'll Actually Be Doing
  • Lead the development of multi-modal learning content projects, including presentations, guides, hands-on training, assessments, event content, and video-based training, from scoping through delivery.
  • Develop and maintain deep subject matter expertise on Salesforce products and translate complex concepts into simple, accessible, and effective learning content for our customers.
  • Drive collaboration with content strategists, product managers, subject matter experts, and stakeholders to ensure technical accuracy, relevance, and strategic alignment.
  • Lead content maintenance efforts and ensure timely updates in response to product releases.
  • Define, uphold, and advance quality standards for all learning deliverables, serving as a quality bar raiser for the team.
  • Actively leverage AI tools to optimize content development workflows, enhance content quality, and drive efficiency, and help establish best practices for AI-assisted content development across the team.


You Are Our Person If...
  • You have 6+ years of experience in a role requiring deep product knowledge (e.g., Technical Consultant, Solutions Engineer, Customer Success Manager, Support Engineer, Product Support, Salesforce Administrator) with a demonstrated track record of teaching, training, or enabling others, OR 6+ years of experience in curriculum development, instructional design, or technical content creation.
  • You have demonstrated ability to lead content development projects, managing scope, timelines, and cross-functional stakeholders.
  • You have a passion for technology and a talent for explaining complex concepts in a clear, accessible manner.
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  • You have excellence in written and verbal communication, with strong organizational and project management skills and the ability to manage multiple priorities and deliverables.
  • You have experience using AI tools to enhance work processes and content development workflows.


Even Better If...
  • You have direct experience with Salesforce products and technologies.
  • You have experience with AI-assisted content development tools and workflows (e.g., using generative AI for content drafting, research, or localization).
  • You have experience creating and leading educational content (e.g., writing knowledge base articles, recording short tutorials, leading training sessions, presenting at user groups or conferences).
  • You have a solid understanding of adult learning principles and instructional design methodologies.
  • You have a background in technical writing or software documentation.
  • You have knowledge of Agile methodologies and experience with learning management systems and content development tools.


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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