Microsoft

Cloud Solution Architect (CSA) Manager - AI Business Solutions

Microsoft$128K — $222K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field with 8+ years in cloud/infrastructure technologies or equivalent experience.
  • 3+ years of experience in people management within technical roles.
  • 6+ years in customer-facing roles, demonstrating the ability to influence clients positively.
  • Experience leading technical projects, teams, or functions for at least 6 years.
  • Technical certifications (e.g., Azure, AWS, Google Cloud) enhancing credibility in cloud technologies.

Responsibilities

  • Enhance customer engagement through improved account management and technical support.
  • Lead the team through the complete Copilot journey, ensuring alignment with strategic AI goals.
  • Promote continuous learning and skill development within the team.
  • Align operational strategies with measurable metrics to drive performance.
  • Measure team success using key metrics, maximizing revenue impact.
  • Facilitate seamless customer transition through Unified EDE/DE engagement.

Benefits

  • Opportunity for professional growth in a leadership capacity.
  • Access to extensive training and development programs.
  • Chance to work with cutting-edge Microsoft technologies.
  • Engagement with a team dedicated to customer success and satisfaction.
Full Job Description
Overview

As a Cloud Solution Architect (CSA) Manager- - AI Business Solutions, you will lead a team dedicated to helping customers realize the full value of their investments in Microsoft technologies. By leveraging your business and technical expertise, you will coach and empower your team to drive outcomes through solutions such as Microsoft 365 Enterprise and Unified Support.

Your role is pivotal to the success of the AI Business Solutions Customer Success Unit (CSU), where you will guide your team in delivering impact across customer engagements. As a people manager, you will model, coach, and care-fostering a culture of accountability and growth.

Responsibilities
  • Customer Engagement: Enhance customer engagement by improving account coverage ratios, increasing technical capacity for Copilot and Agents, and ensuring every customer interaction delivers value and drives usage.
  • Strategic Leadership: Lead your team in driving an end-to-end Copilot journey-across Chat, M365 Copilot, Copilot Studio, and Power Platform-while also delivering cloud-based endpoint management and virtualization solutions. Ensure all efforts are aligned with the strategic goals of AI Business Solutions.
  • Team Development: Emphasize skilling and training through programs like Tech Boost, Tech Excel, and Tech Connect. Foster a culture of continuous learning and development within your team to ensure they are equipped with the necessary skills to succeed.
  • Operational Excellence: Focus on operational excellence by aligning technical paths to metrics, ensuring accurate milestone creation based on users and monthly active users, and implementing rigorous execution to drive usage excellence across the portfolio.
  • Performance Measurement: Measure success through key metrics such as MAU, PRU or Consumed Revenue, Revenue Impact, and Enhanced Solutions Revenue. Ensure that your team is aligned with these metrics and continuously track progress to maximize impact on revenue.
  • Unified Model Implementation: Use all available engagement opportunities to drive Unified EDE/DE involvement and ensure customers experience a smooth transition throughout their journey.


Qualifications

Required (RQs)
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
    • OR equivalent experience
  • 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

Preferred Qualifications (PQs)
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
    • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
    • OR equivalent experience
  • 6+ years experience working in a customer-facing role (e.g., internal and/or external).
  • 6+ years experience leading technical projects, teams, or functions
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
  • 5+ years people management experience, including managing consultant practice managers, technical sales managers and/or technical architect managers


Cloud Solution Architecture M5 - The typical base pay range for this role across Canada is CAD $128,000 - CAD $222,400 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Cloud Solution Architecture M5 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 128,000 $ CAD à 222,400 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu'à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
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