DXC Technology

Cloud Operations/ServiceNow SmartApps/ Manager Software Engineering

DXC Technology$110K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or equivalent experience
  • 7+ years of relevant industry experience
  • Minimum of 3 years in a similar ServiceNow administration role
  • Managerial experience overseeing teams/projects
  • Proficiency in one or more software programming languages
  • Strong communication and team leadership skills
  • Effective project and resource management capabilities

Responsibilities

  • Administer and support the ServiceNow platform for optimal performance
  • Manage platform upgrades, patches, and instance health
  • Configure users, roles, access controls, and integrations
  • Monitor performance and troubleshoot infrastructure issues
  • Coordinate maintenance, change management, and disaster recovery
  • Support ITSM modules and ensure compliance with best practices
  • Collaborate with cross-functional teams for enterprise initiatives
  • Develop technical documentation and operational procedures
  • Design and maintain ServiceNow workflows and integrations
  • Automate operational tasks using JavaScript and ServiceNow scripting
  • Participate in incident management and continuous improvement initiatives
  • Provide mentorship on ServiceNow best practices

Benefits

  • Work with cutting-edge technology and tools
  • Collaborative environment with cross-functional teams
  • Opportunities for professional development and certifications
  • Focus on automation and efficiency improvements
  • Involvement in incident management and continuous improvement initiatives
Full Job Description
Job Description:

Essential Job Functions:

  • Administer, maintain, and support the ServiceNow platform, ensuring high availability, stability, and optimal performance across all environments.
  • Manage platform upgrades, patches, cloning activities, instance health, and environment synchronization in accordance with organizational standards.
  • Configure and maintain ServiceNow platform components, including users, groups, roles, access controls, integrations, MID Servers, and system properties.
  • Monitor platform performance, troubleshoot infrastructure-related issues, and implement corrective actions to ensure service reliability.
  • Coordinate platform maintenance, change management, release deployments, and disaster recovery activities while minimizing business impact.
  • Support ServiceNow ITSM modules and platform operations, ensuring compliance with governance, security, and best practices.
  • Collaborate with infrastructure, cloud, network, security, and application teams to support integrations and enterprise platform initiatives.
  • Develop and maintain technical documentation, operational procedures, runbooks, and platform standards.
  • Perform platform administration activities such as instance provisioning, certificate management, integration support, and system configuration.
  • Design, develop, and maintain ServiceNow workflows, business rules, client scripts, Script Includes, UI Policies, Flow Designer, and REST/SOAP integrations as required (approximately 20% of the role).
  • Automate routine operational tasks using JavaScript, ServiceNow scripting, REST APIs, and integration technologies to improve operational efficiency.
  • Participate in incident management, root cause analysis, problem management, and continuous improvement initiatives to enhance platform reliability.
  • Provide technical guidance and mentorship on ServiceNow platform administration, automation, and development best practices.

Basic Qualifications:
• Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role years of experience in software engineering
• Experience in a managerial role, overseeing teams and/or projects
• Proficiency in 1 or more software languages and development methodologies
• Strong programming and debugging skills
• Strong communication and team leadership skills
• Ability to manage software projects and resources effectively

Other Qualifications:
• Advanced degree in a related field is a plus
• Relevant certifications or training a plus

About DXC Technology

CSC is a global IT services company. CSC is a global leader inproviding technology-enabled business solutions and services.CSC has helped its clients manage and profit from every major wave of change in IT since its formation in 1959. CSC provides innovative solutions for customers around the world by applying leading technologies and CSC's own advanced capabilities. These include systems design and integration, IT and business process outsourcing (BPO), applications software development, Web and application hosting, and management and technology consulting.

DXC Technology Careers

Join the vibrant team at DXC Technology, a global leader in technology services and consulting, and discover unparalleled job opportunities where innovation and leadership converge. At DXC Technology, we are committed to fostering a culture of growth and diversity, empowering our professionals to excel in their careers.

Work You’ll Do

At DXC Technology, you will collaborate with some of the brightest minds in the industry to drive technological transformations across a multitude of sectors. Our team is at the forefront of digital innovation, leveraging deep industry expertise to deliver targeted solutions that meet the evolving needs of our clients.

Join Our Market-Leading Team

Become part of a dynamic team of over 130,000 professionals globally, dedicated to making a lasting impact through technology, leadership, and innovation. DXC Technology offers a unique position in the marketplace, combining industry knowledge, technological expertise, and client-focused solutions.

Innovative Work

Engage in projects that reshape businesses and revolutionize industries. DXC Technology provides a platform where your skills in technology and your passion for innovation can flourish. Our commitment to professional growth ensures that every team member has the opportunity to reach their full potential.

Career Development

Future-proof your career with DXC Technology, where we offer a wealth of job opportunities, from entry-level positions to leadership roles. Our robust training and diversity programs ensure that all employees have the tools they need to succeed. From internships to full-time positions, DXC Technology nurtures talent at every level.

Explore Job Opportunities and Internships

Whether you're just starting your career or looking to make a significant change, DXC Technology offers a range of employment options to suit your skills and ambitions. Explore our open positions, internships, and leadership roles to find the perfect fit for your professional journey.

Benefits and Culture

Enjoy a supportive and inclusive workplace culture that values each employee’s unique contributions. At DXC Technology, we offer competitive benefits, including health, wellness, and continuous learning opportunities. Our commitment to diversity and inclusion is integral to our business strategy and critical to our success.

Stay Connected

Join our team and be part of a community that values networking, leadership, and professional development. Stay up-to-date with industry trends and enhance your skills through our comprehensive training and development programs.

Search DXC Technology Jobs

Discover the exciting and rewarding career opportunities awaiting you at DXC Technology. Tailor your job search to match your professional skills and interests. We are actively hiring and looking for curious, creative, and solution-driven team players.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at DXC Technology. Join DXC Technology and be part of a team that’s dedicated to making a difference in the world of technology and beyond. Your career journey starts here, where your skills, innovation, and leadership will help shape the future of global industries.
Learn more about DXC Technology
Size
130,000 employees
Market Cap
$6 billion
Industry
Net Income
-$2.8 billion
Founded
2017
5 Year Trend
+16.4%
Revenue
$18.1 billion
NASDAQ

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