Microsoft

Cloud Operations Program Manager

Microsoft • $97K — $188K *
Redmond, WA 98052In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Operations, Supply Chain Finance, or related field AND 4+ years of experience in program management, process management, or process improvement, or equivalent experience.
  • Deep understanding of Microsoft cloud offerings and go-to-market models.
  • Ability to lead cross-functional initiatives and influence stakeholders without direct authority.
  • Experience with AI-enabled process enhancements and data-driven optimization approaches.
  • Advanced analytical skills leveraging SQL or similar tools for business insights.
  • Experience with Azure usage data and cloud transactional processes.
  • Excellent communication and stakeholder management abilities.

Responsibilities

  • Lead and optimize operational processes for AI Partner Customers and Custom Cloud motions.
  • Drive root cause resolution for complex pre- and post-sales escalations across various stakeholders.
  • Identify and implement process improvements for increased efficiency and accuracy.
  • Champion simplification and automation initiatives, including AI-driven enhancements.
  • Define compliance frameworks to support new commerce and cloud actions.
  • Utilize reporting and analytics to manage performance and guide decisions.
  • Collaborate cross-functionally on process changes and operational priorities.
  • Document scalable processes and best practices for global consistency.

Benefits

  • Comprehensive healthcare and wellness benefits.
  • Generous time off including vacation, sick leave, and holidays.
  • Retirement plan access, including 401(k) options.
  • Employee discounts on various products and services.
  • Opportunities for professional development and training.
Full Job Description
Position Description:

At Microsoft's Operations Service Center, we have a passion for customers, partners, and technology. As a member of the Cloud Services Operations team, you will lead and optimize cloud processes across multiple Go-To-Market motions. This role is focused on driving scalable, compliant, and efficient transaction operations that support the growth of AI Partner Customers and custom Azure workloads. You will partner across Engineering, Sales, Finance, and Support to improve how cloud transactions are executed and evolve operational capabilities to meet future demand.

The Cloud Operations Program Manager role

Interfaces with Engineering, Launch, Sales, Finance, and Support organizations to operationalize and continuously improve cloud products, workloads, and programs across modern and legacy sales motions. Responsibilities include process design, escalation leadership, and driving operational excellence for Cloud Transactions supporting AI Partner customers and advanced Azure scenarios.

Responsibilities

  • Lead and optimize operational processes supporting AI Partner Customers and Custom Cloud motions, ensuring scalability and consistency


  • Own complex pre- and post-sales escalations, driving root cause resolution across stakeholders, systems, and processes


  • Identify, design, and implement process improvements that enhance efficiency, accuracy, and throughput at scale


  • Drive simplification and automation initiatives, including adoption of AI-enabled process enhancements (e.g., prompt engineering, LLM-supported workflows)


  • Define and reinforce compliance frameworks while enabling new commerce and cloud motions


  • Leverage reporting and analytics to manage performance, identify trends, and inform decision-making


  • Partner cross-functionally to align on process changes, system enhancements, and operational priorities


  • Establish and document scalable processes, tools, and best practices to enable global consistency


Qualifications

Required/Minimum Qualifications
  • Bachelor's Degree in Business, Operations, Supply Chain Finance, or related field AND 4+ years of experience in program management, process management, or process improvement
    OR equivalent experience.


Preferred Qualifications
  • Deep understanding of Microsoft cloud offerings, licensing constructs, go-to-market models, commercial business processes, and the broader Microsoft organizational ecosystem, including business groups, support functions, and core systems.
  • Demonstrated ability to lead cross-functional initiatives, influence stakeholders without direct authority, and drive alignment across teams.
  • Experience designing, implementing, and scaling process improvements, operational frameworks, and transformation initiatives.
  • Exposure to AI-enabled process enhancements and data-driven optimization approaches.
  • Process design, change management, and execution capabilities.
  • Advanced analytical skills with experience leveraging SQL, KQL, or similar tools to drive business insights and decision-making.
  • Experience working with Azure usage data, cloud consumption models, and cloud transactional processes.
  • Financial and business acumen, including the ability to assess transaction, operational, and revenue impacts.
  • Excellent problem-solving, decision-making, communication, and stakeholder management skills, with the ability to influence at multiple organizational levels.
  • Proven ability to operate effectively in complex and ambiguous environments while driving structured, measurable outcomes.


Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

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Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

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Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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