Lifenet

Clinical Operations Manager - Peripheral Nerve Stimulation

Lifenet • $100K — $130K *
Chicago, IL 60629In-Person
Healthcare
5 - 7 years of experience
3 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required; advanced degree preferred
  • 7+ years of experience in medical devices, including field clinical roles
  • 2+ years leading a field-based team in service delivery or clinical support
  • Implantable, wearable, or programmable medical device experience preferred
  • Experience in surgical/procedural and OR-based environments

Responsibilities

  • Hire, coach, and develop a national team of Field Clinical Managers
  • Implement engagement and retention plans to ensure team motivation and growth
  • Conduct regular field observations including case coverage and clinic support
  • Drive a culture of accountability and continuous improvement
  • Collaborate with sales leadership on account strategies and customer onboarding
  • Ensure high-quality clinical support for PNS procedures and patient safety
  • Build systems and processes for efficient clinical coverage and operational consistency

Benefits

  • Remote position with 50% or more travel
  • Proximity to a major airport in the Eastern or Central time zone is a plus
Full Job Description
The Clinical Operations Manager (COM) for Peripheral Nerve Stimulation Therapy is responsible for leading a national team of Field Clinical Managers will lead and drive clinical excellence, patient support, and sales enablement for the PNS Therapy product portfolio. This role blends clinical leadership with operations management, field service operations, and customer engagement, ensuring optimal patient outcomes while maximizing operational efficiency and customer satisfaction. The COM ensures consistent, high-quality clinical support while developing a high-performing team to enable the ability to scale the business rapidly and efficiently.
  • Hire, coach, and develop a national team of Field Clinical Managers
  • Implement engagement, retention, and development plans to ensure a highly motivated team, reduced turnover, and continuous employee growth
  • Conduct regular field observations (case coverage, ride-alongs, OR/clinic support)
  • Drive a culture of accountability, customer focus, continuous improvement, and operational discipline
  • Collaborate with sales leadership to develop and execute account strategies, including new customer onboarding and growth initiatives.
  • Ensure delivery of high-quality clinical support for PNS procedures, including adherence to protocols, regulatory requirements, and patient safety standards.
  • Build systems and processes that enable efficient clinical coverage and operational consistency
  • Ensure timely and efficient case coverage through optimized clinician deployment and capacity planning based on current and future-state business needs
  • Oversee workload balancing, staffing models, and territory alignment to maximize utilization and minimize inefficiencies.
  • Establish and enforce clinical competency frameworks, training programs, and certification processes
  • Participate in customer education events, cadaver labs, and workshops
  • Ensure adherence to regulations, policies, and code of ethics
  • Bachelor's degree required; advanced degree preferred
  • 7+ years of experience in medical devices, including field clinical roles
  • 2+ years leading a field-based team in service delivery or clinical support
  • Implantable, wearable, or programmable medical device experience preferred
  • Experience in surgical/procedural and OR-based environments
  • Demonstrated success in clinical operations and continuous improvement
  • Strong coaching and performance management skills
  • High emotional intelligence and adaptability in clinical environments
  • Excellent communication with physicians and executive stakeholders
  • Strong cross-functional collaboration skills
  • This is a remote position requiring 50% or more travel
  • Proximity to a major airport in the Eastern or Central time zone is a plus

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About Lifenet

Air Methods Corporation is an American privately owned helicopter operator. The air medical division provides emergency medical services to between 70,000 and 100,000 patients every year. It operates in 48 states and Haiti, with air medical as its primary business focus. Its corporate headquarters are located in the Denver Technological Center, Greenwood Village, Colorado, in the Denver metropolitan area. The company was founded by Roy Morgan and began air medical operations in 1980. From 1991 to 2017, the company was a publicly traded company under the NASDAQ ticker "AIRM". In 2017, it was acquired by a private equity firm. In 2012, the company acquired its first helicopter tour operations, Sundance Helicopters, in Las Vegas, Nevada. A year later, Blue Hawaiian joined its tourism division. The company has more than 5,000 employees and operates a fleet of approximately 450 helicopters and fixed-wing aircraft.
Learn more about Lifenet
Industry
Healthcare
Founded
1982
* Ladders Estimates

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