Childrens Healthcare of Atlanta

Clinical Operations Manager - Emergency Department (ER) at Hughes Spalding

Childrens Healthcare of Atlanta$85K — $110K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2 years of management or administration experience
  • Bachelor of Science in Nursing
  • Registered Nurse licensure in Georgia or Multi-State through the Enhanced Nurse Licensure Compact
  • Basic Life Support (BLS) certification within 30 days of employment
  • Professional Nursing Certification required within one year of hire

Responsibilities

  • Facilitate and manage department operations including quality and service
  • Support comprehensive patient care services that uphold family integrity
  • Ensure safe patient care and a secure environment
  • Provide clinical resource for specific patient populations
  • Perform budget preparation and fiscal analysis
  • Establish departmental goals and engage staff to meet them
  • Lead quality measure development and compliance with regulations

Benefits

  • Educational opportunities of at least 18 hours per year
  • Constructive performance appraisals and development plans for staff
  • Shared Leadership council structure for accountability
  • Relationships with leadership in other departments to ensure resource accessibility
  • Focus on staff retention and performance improvement coaching
Full Job Description
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Work Shift
Day

Work Day(s)

Shift Start Time

Shift End Time

Worker Sub-Type

Regular

Job Description

Facilitates and manages ongoing department operations, including quality, service, fiscal, and human resources processes. Supports and ensures that comprehensive patient care services are provided that support the integrity of the family system and patient care team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience
  • 2 years of experience in management/administration


Preferred Qualifications
  • Advanced education in business, management, or related field
  • Professional nurse certification
  • Experience in management in a healthcare setting
  • Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment Recognition and Stabilization (PEARS) (check department-specific recommendation)


Education
  • Bachelor of Science in nursing


Certification Summary
  • Licensure as a Registered Nurse in the single State of Georgia or Multi-State through the Enhanced Nurse Licensure Compact
  • Basic Life Support (BLS) within 30 days of employment
  • Professional Nursing Certification deemed by department required upon one year of hire.


Knowledge, Skills, and Abilities
  • Must possess excellent communication, organization, and interpersonal skills
  • Team partnering
  • Conflict resolution
  • Problem-solving
  • Listening
  • Staff development
  • Time management
  • Physician relations
  • Fiscal management
  • Must be able to successfully pass the Basic Windows Skills Assessment at 80% or higher rating within 30 days of employment


Job Responsibilities

Clinical Behaviors
  • Demonstrates competencies that incorporate age-specific guidelines, including
  • N = Neonate (less than 30 days), I = Infant (30 days to 1 year), EC = Early Childhood (1-5 years), LC = Late Childhood (5-13 years), A = Adolescent (13-17 years), AD = Adult, ALL = all ages.
  • Maintains understanding of clinical pathophysiology as relates to improving competency and care.
  • Acts as clinical resource for patient population in area.
  • Maintains ability to assist with clinical care


Professional Development Behaviors
  • Attends educational opportunities of minimum 18 hours job-related education per year.
  • Fosters professional development of others via constructive performance appraisals and professional development plans.
  • Establishes sound Shared Leadership council structure for units of accountability.
  • Fosters collegial relationships between team members, other departments, and medical staff members.


Leadership Behaviors
  • Demonstrates fiscal accountability in budget preparation, monthly analysis, and compliance to budget guidelines.
  • Establishes departmental goals and leads unit to achieve them.
  • Manages staffing effectiveness.
  • Rounds proactively throughout unit to identify and react to escalating concerns of potential or actual conflict, seeking resolution and incorporating service recovery.
  • Develops and maintains relationships with leadership in other departments to ensure appropriate resources are accessible for clinicians.
  • Executes implementation plans for system and unit changes.
  • Engages departmental leaders to achieve unit goals and projects
  • Focuses time and attention on key retention activities.
  • Coaches staff to improve performance.
  • Understands My PATH program and educates Assistant Nurse Managers and staff.


Quality and Evidence-Based Practice Behaviors

  • Provides oversight for development of quality measures and quality controls for unit.
  • Ensures compliance with all regulatory requirements, including Joint Commission.
  • Leads unit in creation of staffing effectiveness monitors.
  • Oversees follow-up to occurrence notification system reports.
  • Participates in departmental assessment of national recognition data collection processes.
  • Allocates resources to work toward care standardization and performance improvement in accordance with evidence-based practice.


Primary Location Address

35 Jesse Hill Jr Dr SE

Job Family

Nursing-Management

About Childrens Healthcare of Atlanta

Children's Healthcare of Atlanta (CHOA) is a pediatric healthcare system that provides a range of services to children and families in the Atlanta area. The system includes three hospitals, 27 neighborhood locations, and a network of more than 600 pediatric physicians. CHOA is committed to providing high-quality, family-centered care to its patients, and is recognized as one of the top pediatric hospitals in the country. The system's services include primary care, specialty care, emergency care, and more. CHOA is also involved in research and education, and is dedicated to improving the health and well-being of children everywhere.
Learn more about Childrens Healthcare of Atlanta
Size
13,000 employees
Industry
Founded
1997

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