Job Type
Full-time
Description
Mindray North America is seeking a Clinical Educator to deliver high-quality clinical education, product training, and implementation support for patient monitoring solutions across acute care environments. This is a highly customer-facing, field-based role that partners closely with healthcare providers to ensure confident adoption, effective use, and long-term success with Mindray patient monitoring technology.
The Clinical Educator works independently while collaborating with sales, service, technical support, and project teams to support in-services, system implementations, follow-up education, and troubleshooting. This role requires strong clinical expertise, the ability to adapt training to diverse care settings, and comfort managing a dynamic travel schedule.
What You'll DoClinical Education & Training- Deliver in-services across the full patient monitoring portfolio, tailoring education to customer workflows, clinical environments, and learning needs
- Provide hands-on clinical application training across hospital departments and care settings
- Assess education needs across nursing units and specialties and adjust instruction accordingly
Implementation & Go-Live Support- Support system installations by identifying customer workflows and configuration needs
- Provide on-site clinical support during go-live events and final implementations
- Partner with internal teams to ensure smooth transitions from installation to active clinical use
Customer Relationship Management- Conduct follow-up visits and ongoing phone support to reinforce education and promote sustained product adoption
- Maintain strong, trusted relationships with clinical staff and leadership at customer sites
- Serve as a clinical liaison between customers and internal teams including Technical Support, Service, and Systems Solutions
On-Call & Field Support- Provide on-call clinical support through the technical support line following established escalation and documentation procedures (on-call rotation begins after one year in role)
- Manage time and territory independently to meet customer education needs effectively
What We're Looking ForEducation & Clinical Background- Registered Nurse (RN) with an active license from an accredited institution
- BSN preferred; alternate nursing degree accepted with 5+ years of nursing experience
- 2-3 years of active nursing experience using cardiac monitoring in acute care settings
- Strong knowledge of advanced cardiac arrhythmias, hemodynamics, Swan-Ganz, and cardiac output monitoring
- Experience educating other nurses through staff development, preceptorship, or formal training programs strongly preferred
Skills & Attributes- Excellent verbal communication and presentation skills with the ability to engage diverse clinical audiences
- Strong organizational and time management skills with the ability to balance multiple accounts and priorities
- Highly independent and self-motivated, comfortable working autonomously in the field
- Strong interpersonal skills with the ability to collaborate effectively with clinical staff, nursing leadership, and internal teams
- Technical aptitude to understand product specifications and translate them into practical clinical application
- Flexible and adaptable, able to manage last-minute schedule changes in a fast-paced environment
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Work Environment & Physical Requirements- Field-based role requiring approximately 85% travel by car or air
- Must reside within 40 miles of a major airport
- Ability to stand and deliver training sessions for 2-5 hours at a time, multiple times per day
- Ability to stand and walk for extended periods during implementations and on-site support
- Ability to lift and carry equipment or training materials up to 25 pounds and push carts through clinical environments
Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more-all within a dynamic, supportive, and collaborative work environment.
Salary Description
$100,000-$110,000
