UnitedHealth Group

Patient Services Supervisor - Laboratory Services - Kelsey Seybold Clinics: North Houston Campus

UnitedHealth Group$72K — $130K *
Hospitals & Medical Centers
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Associate degree in Business/Science or 2 years supervisory experience in lieu of degree
  • 5+ years of phlebotomy experience
  • 2+ years of supervisory experience in phlebotomy operations
  • 1+ years of experience in waived testing performance
  • Knowledge of CLIA regulations and inspection findings
  • Intermediate/Advanced Microsoft Office skills
  • Excellent communication and presentation skills
  • Strong time management and independent work capability
  • Ability to implement change positively and collaboratively
  • Proven leadership and staff motivation skills

Responsibilities

  • Manage daily operations of Patient Service Centers and Home Draw services under the Patient Service Center Manager
  • Ensure accurate and timely service delivery in compliance with relevant regulations
  • Coordinate specimen collection, processing, testing, and result reporting
  • Develop and maintain a supportive and trusting work environment across multiple locations
  • Handle complex problem-solving within multi-functional groups

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase option
  • 401k contribution
  • Wide range of benefits and incentives available based on eligibility requirements
Full Job Description
Primary Responsibilities:

  • Under the oversight of the Patient Service Center Manager, the Patient Service Supervisor will manage the day-to-day activities of multiple Patient Service Centers and Home Draw services to ensure services are completed accurately and on time in compliance with federal, state, and local regulations (i.e., CLIA, OSHA, AAAHC, EHS, etc....)
  • The PSC Supervisor is accountable for coordinating the safe and efficient specimen collection, specimen processing, testing, and resulting of waived tests, and reference and special mail-outs


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associate degree in Business/Science or Additional 2 years of relevant supervisory experience may substitute for degree
  • 5+ years of phlebotomy experience
  • 2+ years of supervising phlebotomy operations
  • 1+ years of waived testing performance
  • Knowledgeable of CLIA regulations and ability to summarize inspection findings for Compliance, Waived and PPM certifications
  • Intermediate/Advanced Microsoft Office Suite skills
  • Excellent written and verbal communication skills; ability to deliver organized and concise presentations tailored to audience
  • Excellent time management skills- ability to work independently and prioritize tasks to efficiently manage lab operations at multiple sites
  • Ability to implement change in a positive, sensitive, and forward- thinking manner
  • Ability to collaborate and promote teamwork
  • Positive, can-do attitude coupled with a sense of urgency
  • Ability to develop and motivate staff
  • Ability to problem solve in a complex, multi-functional group
  • Ability to create a trusting, positive, and supportive work environment
  • Ability to function independently and deal with multiple, simultaneous projects
  • Ability to operate in high-pressure situations
  • Knowledge of budgeting, billing, and cost analysis
  • Knowledge of quality control, quality assurance principles and proficiency testing procedures relating to waived testing
  • Knowledge of AAAHC, CAP, OSHA, and CLIA regulations related to work area
  • Superb attention to details
  • Excellent customer service skills, business etiquette, able to adhere to professional standards
  • Practical knowledge of routine laboratory equipment and procedures


Preferred Qualifications:

  • BA/BS degree from an accredited institution
  • Current PBT (ASCP) phlebotomy certification
  • 2+ years supervising a multiple site operation


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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