Job Description

Union: Non-union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Toronto Rehabiliation Institute, Lyndhurst Centre
Department: Outpatient Clinic
Reports to: Manager
Salary Range: $89,398 - $111,753 per annum
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: October 19, 2026

Position Summary

The Clinical Coordinator provides operational and clinical coordination for the Spinal Cord Program within the Lyndhurst Centre Outpatient Clinic. The role supports the delivery of interdisciplinary outpatient services by coordinating referrals, triaging patients according to program criteria, managing waitlists, facilitating communication between patients and clinical teams, and supporting efficient clinic operations.

The successful candidate will work closely with physicians, physiatrists, nurses, occupational therapists, physiotherapists, rehabilitation assistants, administrative teams, and external healthcare providers to ensure patients are appropriately assessed, prioritized, scheduled, and connected with the most appropriate rehabilitation services.

The role also supports workflow improvement, service planning, data tracking, and reporting, identifying operational trends and opportunities to improve patient access, referral management, and clinic efficiency.

Duties

• Coordinate day-to-day operations for the Spinal Cord Program outpatient clinic.
• Receive, review, and coordinate referrals for outpatient rehabilitation services.
• Triage referrals according to clinical program criteria, patient needs, service availability, and urgency.
• Coordinate patient access across interdisciplinary services including PT, OT, supervised gym, and specialized clinics.
• Manage and monitor waitlists, referral volumes, appointment availability, and patient flow.
• Communicate with patients, families, referring physicians, hospitals, community providers, and internal clinical teams.
• Facilitate communication between interdisciplinary team members to support timely patient care.
• Identify referrals requiring physician and facilitate appropriate escalation.
• Coordinate transitions between inpatient, outpatient, acute-care, and community services when appropriate.
• Monitor operational issues affecting access, including staffing capacity, referral volumes, appointment availability, and changes in inpatient/outpatient demand.
• Develop and maintain tracking tools, reports, and dashboards to monitor clinic activity and service demand.
• Analyze referral and appointment data to identify trends, capacity issues, and opportunities for workflow improvement.
• Support implementation of process improvements designed to improve patient access and clinic efficiency.
• Participate in interdisciplinary meetings, program planning, and operational discussions.
• Develop and maintain standardized processes, communication templates, and operational resources.
• Provide education and clarification to referring providers regarding program eligibility, referral requirements, and available services.
• Ensure documentation and communication are completed accurately and in accordance with UHN policies and clinical standards.
• Collaborate with leadership on service planning, performance monitoring, and operational priorities.

Qualifications

• Completion of a bachelors degree in Science, Nursing, or recognized equivalent required. Masters degree preferred, but not required
• Completion of a Basic Cardiac Life Support (B.C.L.S.) program, Level II Rescuer certification required
• Minimum 2 years clinical background is required (nursing or health professions)
• Experience working in an advanced clinical practice role
• Certificate of competency (licensure) from the College of Nurse of Ontario (CNO) required
• Exercise initiative and good judgement with ability to multi-task
• Effective organizational, interpersonal, and communication skills.
• Excellent decision-making and problem solving skills
• Excellent time management skills
• Excellent teaching skills with the ability to teach one-on-one and/or groups
• Ability to function collaboratively within a multi-disciplinary team and/or independently
• Demonstrated awareness of and adherence to professional and ethical standards required.
• Computer literacy required

Additional Information

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.