Job Description

Candidate will be responsible for providing Tier 2 support for a suite of Imaging IT applications including: Workflow Orchestrator (WFO), Diagnostic and Clinical Viewers, Vendor Neutral Archive with Enterprise Imaging integrations, Dictation systems, Radiation Dose management Systems, DICOM Router and other Imaging IT AI applications as directed by the manager and business need. Candidate will be responsible for working with departments throughout the UCSF enterprise to perform work/dataflow discovery, configure, test, and deploy imaging acquisition and image exchange workflows. Maintaining a good partnership with departments throughout the medical center is an important aspect of providing an excellent standard of care and customer service. Incumbent is required to meet with operational partners, develop Enterprise Imaging solution strategies and present options to leadership. Incumbent will be responsible for managing application upgrades and system change management.

Candidates must have strong experience in DICOM, HL7, FHIR, IOCM, and other Imaging IT workflows. In addition, the candidate will be a part of the Imaging IT Team, ITIL Service Management, Software Development Life Cycle (SDLC), and change management processes. Successful candidates should thrive in a dynamic environment, deal well with conflict, lead system outages and internal change management processes, and manage multiple stakeholder requests daily. The candidate must be a self-starter and be able to manage small projects (less than 200 effort-hours) with a viable project delivery plan across other IT partners. The incumbent is required to participate in rotating evening and weekend on-call coverage. Candidates must work with their peers and leadership in preserving the UCSF PRIDE culture. Excellent written and verbal communication skills are a must.

Department Overview

The UCSF Department of Radiology Imaging IT team architects, implements, and manages the computer systems and networks needed to support more than 700,000 imaging studies annually. The Imaging IT team manages a complex application portfolio and end-user support. The Imaging IT portfolio supports over 28 imaging applications and over 100 diagnostic workstations. The team collaborates with cross-functional departments daily to deploy various imaging IT projects and workflows. The team provides Monday -Friday 8am to 5pm support including evening and weekend call to support the Medical Center needs.

Responsibilities

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

50

Yes

Provide Tier 1 Imaging IT Application support. Plans, implements and supports clinical software, operating systems and / or distributed clinical information systems of moderate scope and complexity. Contribute to demand capacity resource planning.

Configures/codes imaging dataflows with data object synchronicity in focus throughout all Imagining systems.

Develop system upgrade and next gen application strategies with Clinical leadership team and business owners.

Viewer, Archives and Workflow Orchestrators

Engages in escalated application support. Manages technical bridges and end user communications.

Participate in PACS deployment and other clinical Imaging IT application deployment.

Develop system dataflows and end-user workflows gathered from clinical use-case scenarios.

Develop system testing scripts and conduct system testing as part of SDLC.

Support Clinical apps integrated with deconstructed PACS, PACS and/or Archive.

Participate in workflow design - understand application requirements and capabilities to assist with solutioning for new departments

Manages and provides strategies for technical design conflicts

Document the outcome of workflow design decisions

Manages vendor and assigned application SDLC

Develop, test, and implement application configuration changes as required by clinical workflows.

Collaborate with departments to configure, test, and document new devices

Collaborate with integration and radiant teams to configure, test, and document HL7 interfaces

25

Yes

Provide Desktop support and manage departmental hardware needs (PowerMic, Laptops, Monitors, CPUs,), and manage inventory including surplus.

Tier 1 support for Clinical hardware issue and manage escalations with hardware vendors.

Viewer, Archives and Workflow Orchestrators

Serve as peer reviewer for change management.

Review and validate change backout plans.

Support Disaster Recovery and mock failover drills.

Service Management

Must be able to provide good customer service based on the ITIL Service Management foundation. Follow service now and change Management practices daily.

10

Yes

Works on project teams to customize functions, implement software algorithms, integrate systems, develop and conduct quality assurance tests and determine need for appropriate upgrades.

Leads imaging IT tasks including the performance and operation of other Clinical image storage and voice recognition systems.

Manage small projects to delivery date.

Manage change management processes and provide QA

Conduct system QA tests scripts

10

Yes

Designs and conducts training in workflows and processes, hardware, and operating systems to improve user productivity and efficiency.

Responding to pages from Clinical Staff and other hospital employees to correct integration issues, PACS software and hardware issues and System access problems.

Address DS and HDS hardware replacement and build needs.

Support DS and HDS hardware inventory update and ordering.

Will take a share of on call coverage. Includes after hours, weekends, and holidays

5

Yes

Stays current on regulations, advances, and trends in the field of clinical imaging IT and makes proposals to management for complex solutions and automated tools to optimize the use and storage of clinical images.

Viewer, Archives and Workflow Orchestrators

Work with imaging IT and UC-wide program to schedule upgrades

Coordinate integration and radiant teams in preparation

Lead upgrade efforts

Create test scripts (both for new functionality as well as smoke tests) and validate test results.

Lead testing on upgrade and SP installations

Update documentation with update information

On Call

Participate in rotating on call coverage. Includes after hours, weekends, and holidays.
100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Qualifications

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and/or equivalent experience/training.
• 5-7 years of Imaging IT support experience
• Broad and/or in-depth knowledge of 4-5 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Working knowledge of the operations of Clinical Imaging IT systems and the policies, processes, and practices involved with managing, storing, and transferring medical images/data - including DICOM and HL7.
• Working knowledge of operations and documentation protocols, with demonstrated analytical skills and the ability to work effectively on teams to test and evaluate system performance, and implement new programs, upgrades, and hardware.
• Working knowledge of installing, configuring and trouble-shooting operating system and application software on Microsoft Windows computer systems. Employee should be able to connect via SSH,VNC and RDP to remotely manage Windows, Linux, and Unix systems, to remotely diagnose problems and perform file management functions.
• Knowledge of security programs. Familiarity with DICOM communication language and transfer syntaxes, SOP classes, and compression types.
• Strong background in Vendor Neutral Archive, Enterprise Viewers, Diagnostic Viewers, Worflow Orchestartors, Radiation Dose management solutions, DICOM Routers, post processing systems, and AI tools
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

PREFERRED QUALIFICATIONS

• Background in data migration.
• American Registry of Registered Technologists
• Certified Imaging Informatics Professional