Department

East West Health Services

Reports to

Director of Clinics • Health Clinics

Type

Full Time/Exempt

12741

Position Summary:

The Supervisor ensures the efficient operation of East West Health Services clinics, providing day-to-day oversight of all clerical, administrative and supportive duties necessary to support the clinic's programs and services. Duties include, but are not limited to staff scheduling, patient scheduling, payment processing, financial record keeping, document design & preparation, database management, report preparation, equipment and supply management, provider/vendor management, internal and external correspondence, event planning and clinic billing. He/she creates a consistent, positive experience for patients by welcoming, orienting and assisting them in a professional, friendly and efficient manner. In addition, he/she optimizes patient flow and operations by training/orienting and working collaboratively with hospital staff and providers.

Essential Duties and Responsibilities

1. Positively represents the hospital and department through all interactions and communications, and supports colleagues to ensure high patient and participant satisfaction for programs and services at the clinic and throughout the organization
2. Creates and posts staff schedules to ensure coverage, and works with providers, instructors and other colleagues to optimize schedules and operational flow
3. Facilitates patient scheduling/registration, checking-in and checking-out for clinic's programs and services
4. Handles day-to-day accounting matters, including receiving and recording payment for services, as well as matters relating to accounts payable and accounts receivable
5. Manages and performs clinic billing, including compiling and submitting claims, billing patients, and working with insurance companies and clinic staff to complete billing and payments.
6. Manages internal and external correspondence and communications
7. Maintains vendor or agency relationships/activity
8. Produces and/or updates necessary documents and reports
9. Maintains a system to organize forms, documents, records and reports
10. Maintains departmental equipment, supplies and materials
11. Facilitates setup and cleanup of programs and services
12. Facilitates evaluation and improvement of patient/participant satisfaction; responds to and offers feedback and suggestions to ensure high satisfaction and quality of service
13. Supports marketing activities and contributes to positive public relations through personal presentation, communication and relationship-building
14. Supervises and trains clinic assistants, and assists in orientation of providers
15. In conjunction with manager, completes periodic and annual performance evaluations of clinic staff
16. Willingly and effectively carries out additional responsibilities, as requested

Values/Core Competencies:

• Integrity -We adhere to a code of values and make commitments that contribute to the welfare of our community.
• Respect - We seek to create a community within our organization that enhances self-worth of individuals working with us and for our patients. The dignity and respect shown to employees by management and by their fellow staff will be the model for caring for our patients. Management is committed to treating employees fairly, honestly and with respect. In return, management expects commitment from employees to the values of the organization and its work on behalf of the community.
• Empowerment - we are committed to action and expect all employees to be proactive in decision making and problem solving. We delegate authority to match responsibility, expecting decision making to occur as close to the customer as possible.
• Teamwork - We believe that quality, cost effective, compassionate care can only be provided through teamwork. The nature of our work and mission require sensitivity to the feelings and points of view of many. We work for the good of the team, are accountable for the results of the team and together share our successes or failures. We maintain an atmosphere of openness, honesty and trust.
• Accountability - We accept personal responsibility for our actions and take ownership of our results. We as individuals recognize achievement and are challenged to improve our performance by providing and accepting coaching and feedback.
• Quality Improvement - We will improve value through the process of continuous quality improvement with focus on the relationship between quality and cost. We have a sense of urgency in our search to find better ways of doing everything. We encourage others to try new ideas and measure and recognize results. We are willing to change the status quo to improve.
• Community collaboration and Benefit - We will collaborate within the limits or our resources with other agencies and providers to address the health care wellness needs of our community, recognizing that access to services must be made available regardless of an individual's ability to pay.
• Prudent use of resources - We will use and maintain our assets and resources prudently to meet community expectations. Our organization requires an overall positive return on investment to carry out its mission and to invest in new programs, equipment and facilities. We believe that integration simplifies and improves the process of health care and is a means of achieving economies of scale which will ultimately reduce costs. We seek simplification in the process of patient care and the efficient use of our resources in a changing environment.

Qualifications

• Education: High School Diploma or GED, preferred
• Experience: Minimum 2-5 years of medical practice management or other related health care management experience required
• Strong communication skills
• Ability to effectively present information, both verbal and written
• Ability to take initiative, adapt to changing priorities, and work independently
• Strong time management and prioritization skills
• Ability to multi-task with a high level of efficiency and attention to detail

Physical Requirements

• While performing the duties of this job, staff is regularly required to sit, stand, walk, talk and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties.
• Able to lift up to 30 pounds
• Use proper body mechanics when handling equipment
• Standing, walking and moving 50% of the day

Compliance Requirements

Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs.

I have read and understand the duties, responsibilities, and expectations pertaining to the position of Medical Staff and CME Coordinator. I understand that this job description is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills and responsibilities required. I have been allowed to clarify and ask questions about this job description.

Base Pay Scale

Starting at $36.80-$43.15 Hourly/Exempt . The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

Sound like a match?