Job DescriptionDive headfirst into dynamic collaborations, leverage data to spark change, and guide customers' trust during crucial onboarding moments. Join a team where your expertise directly shapes product outcomes and the experiences of the customers we serve.
As a Senior Customer Success Associate in Connected Commerce on the Wallets and Lending team, you support our clients throughout their journeys with our products. As a core contributor of the team, you are responsible for customer onboarding, adoption, and beyond, working closely with the Customer Success team and other cross-functional groups to ensure seamless customer experiences and drive customer satisfaction.
Job responsibilities- Execute product adoption, expansion, and retention activities to support a healthy customer base
- Provide customer assistance during regular account meetings, including addressing inquiries, troubleshooting challenges, and documenting complex problems for the Product team
- Guide new customers through the onboarding process, including initial setup and configuration of our products to fit their specific needs
- Track and analyze key success metrics to measure customer health
- Identify opportunities for improvement while preparing reports for internal stakeholders, highlighting customer outcomes and areas of opportunity.
Required qualifications, capabilities, and skills- 3 years of experience or equivalent expertise in customer success or a relevant domain area
- Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
- Proven experience successfully engaging customers using strong verbal and written communication skills, with an ability to articulate complex concepts in a clear and concise manner
- Demonstrated experience working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
