Summary
The Renewals Manager leads the subscription renewals process for OSV, ensuring customer renewals are timely and accurate, with a high success rate. Working with Customer Success Managers, Finance, Sales and other internal stakeholders, the Renewals Manager is responsible for defining customer renewal opportunity pricing and structure. This position is responsible for driving renewals to closure, using internal systems for tracking and managing the renewal cycle.
The ideal candidate has excellent interpersonal and communication skills, a creative, analytical mind and can manage multiple renewals simultaneously. This role requires collaboration across organizations, to define and execute renewals, with a focus on quarterly results. The Renewals Manager will track details of the renewal process for analysis, planning and process improvements.
Responsibilities
- Lead renewals strategy for customers in the Renewals Manager’s book of business
- Partner with and support Customer Success to close renewals in a timely manner
- Provide guidance on renewal strategy to maximize value-based renewal pricing
- Work with internal resources to develop comprehensive strategies to retain renewals
- Prepare proposals, including renewal rate calculations and contract preparation
- Verify contracts, review terms and conditions
- Negotiate contract length and additional terms including annual percentage increases
- Respond to questions from customers related to commercial terms of renewal
- Review, analyze, interpret, and reconcile agreements to maintain accurate data and reporting
- Utilize Salesforce to communicate status of renewal status
- Participate in regular forecasting meetings to report on renewal rate and terms
- Prepare reports and dashboards outlining renewal KPI’s
- Commit to continuous improvement and strive to master and maintain knowledge of OSV solutions and services
Competencies
- 2+ years of experience in Account Management or Customer Success with renewals oversight in a B2B or SaaS environment
- Proven track record of exceeding retention targets
- Strong analytical, communication, and negotiation skills.
- Proficiency in Salesforce, PlanHat, or other customer success and CRM tools
- Excellent communication skills, both written and verbal
- Exceptional people skills that enable the ability to work with cross-functional teams and personnel at varying levels both internally and externally
- Strong customer focus and collaborative work style
- Comfortable interacting with customer's executives and procurement team
- Passion for customer service
- Must thrive in a fast-paced, dynamic atmosphere with a focus on deadlines
#LI-REMOTE
