Position Location: This role supports our Morristown, NJ branch location, which serves customers throughout the greater Northern NJ and Metro New York City (NYC) metro areas.
Our
Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You'll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.
As a Client Service Manager, you will:- Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
- Balance time between on-site customer interactions and back-office responsibilities
- Develop account strategies to achieve the customer's business goals, leveraging the company's entire service and product portfolio
- Develop service delivery plans with the customer to provide service agreement scope of work
- Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
- Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
- Maintain excellent organizational and interpersonal skills
You will make an impact with these qualifications: Basic Qualifications:
- High school diploma or state-recognized GED
- 3+ years of on-the-job experience working within a technical position in the Fire Alarm / Life Safety industry
- NICET Level 1 certification required
- Microsoft Office and business software systems
- Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
- Associate degree from a two-year/technical college or bachelor's degree
- 5+ years of experience in the fire alarm / life safety industry
- NYC S98 certificate of fitness
Ready to create your own journey? Join us today!
You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $73,756 - $126,439 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
