Position Overview:Join Freddie Mac's dynamic Client Relationship Management (CRM) team and be at the forefront of transforming the housing industry! As a key liaison between Single-Family Seller Engagement and various business units, you'll champion client needs and contribute to the division's commitment to excellence. In this pivotal role, you'll act as an advisor to our seller account management teams, directly engaging with sellers to build strong partnerships and drive growth. If you thrive in a collaborative environment, embrace change, and are motivated by self-direction, this is your opportunity to make a real impact.
Your Impact:The talent who joins the team will be a client champion - advocating for our sellers to ensure their needs are met. As a tactical expert, you will provide hands-on support, resolve issues, monitor contracts and manage routine processes to keep operations running smoothly. Foster a positive, high-performing team environment that embraces flexibility, innovation and resourcefulness. The CRM will also be instrumental as a relationship architect - building lasting partnerships with sellers, internal teams and leadership, driving the success of our Account Executives and their designated region/POD by driving tool adoption and executing on strategic plans - ultimately, impacting client happiness and increased sales to Freddie Mac.
Qualifications:- 2-4 years' experience in the primary/secondary mortgage market or equivalent GSE roles
- Proficiency with CRM platforms (Salesforce preferred)
- Skilled in Microsoft Word, Excel, and PowerPoint
- Strong analytical and problem-solving abilities
- Project management experience is a plus
- Exceptional communication, interpersonal, and organizational skills
- Ability to prioritize and deliver results under tight deadlines
Keys to Success in this Role:- Serve as a trusted advisor to account executives, supporting meeting preparation, execution, and follow-up
- Demonstrate flexibility and adaptability in a fast-paced, changing environment
- Collaborate on strategic account planning and execution for optimal results
- Maintain high satisfaction levels with clients, account executives, and cross-functional teams
- Provide tactical support, issue resolution, and contract management
- Embrace a team-oriented culture focused on client success and continuous improvement
Current Freddie Mac employees please apply through the internal career site.Time-type:Full time
FLSA Status:Non-Exempt
Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $74,000 - $112,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
