1. Strategic Client Relationship Management
Serve as the primary executive contact for key client stakeholders.
Build trusted advisor relationships with C-Suite and Senior business leadership.
Understand the client's business strategy, challenges, and goals.
Influencing decision-makers
Acting as a strategic advisor to the client
2. Business Growth & Revenue Management
Drive account growth through new opportunities, cross-selling, and up-selling.
Develop and execute account growth plans.
Own revenue, margin, and profitability targets for the account.
Identify and pursue new business opportunities.
3. Delivery Governance & Oversight
Oversee program and project delivery across the client portfolio.
Manage risks, escalations, and governance reviews.
Coordinate with delivery leaders and solution teams.
4. Executive Stakeholder Engagement
Conduct executive business reviews.
Present transformation roadmaps and strategic initiatives.
Align TCS capabilities with client business priorities.
Influence decision-makers and strengthen partnership value.
5. Financial & Commercial Management
Manage account P&L (Profit & Loss).
Review budgeting, forecasting, and revenue realization.
Support contract negotiations, renewals, and extensions.
Ensure commercial compliance and profitability.
6. Transformation & Innovation
Bring industry trends, technology solutions, and innovation opportunities to clients.
Sponsor modernization, cloud, AI, automation, and digital transformation initiatives.
Create value propositions and strategic roadmaps.
Core Duties:
Manage strategic client relationships and executive engagement.
Own account growth, revenue, and profitability.
Oversee delivery governance and customer satisfaction.
Develop account plans and business strategies.
Identify and close new opportunities.
Lead contract negotiations and renewals.
Coordinate with delivery, solution, and sales teams.
Manage escalations and ensure successful issue resolution.
Drive innovation and digital transformation initiatives.
Lead and mentor cross-functional account teams.
Required Skills:
Executive stakeholder management
Account management
Business development
Financial management/P&L ownership
IT services and consulting knowledge
Negotiation and influencing skills
Program and delivery governance
Strategic planning and leadership
Qualifications:
18+ years in IT services, consulting, banking technology, or related industries.
Strong experience managing large enterprise clients.
Prior experience in Account Management, Business Relationship Management, Delivery Management, or Sales Leadership.
Key Responsibilities:
1. Strategic Client Relationship Management
Serve as the primary executive contact for key client stakeholders.
Build trusted advisor relationships with C-Suite and Senior busin ess leadership.
Understand the client's business strategy, challenges, and goals.
Influencing decisionmakers
Acting as a strategic advisor to the client
2. Business Growth & Revenue Management
Drive account growth through new opportunities, cross-selling, and up-selling.
Develop and execute account growth plans.
Own revenue, margin, and profitability targets for the account.
Identify and pursue new business opportunities.
3. Delivery Governance & Oversight
Oversee program and project delivery across the client portfolio.
Manage risks, escalations, and governance reviews.
Coordinate with delivery leaders and solution teams.
4. Executive Stakeholder Engagement
Conduct executive business reviews.
Present transformation roadmaps and strategic initiatives.
Align TCS capabilities with client business priorities.
Influence decisionmakers and strengthen partnership value.
5. Financial & Commercial Management
Manage account P&L (Profit & Loss).
Review budgeting, forecasting, and revenue realization.
Support contract negotiations, renewals, and extensions.
Ensure commercial compliance and profitability.
6. Transformation & Innovation
Bring industry trends, technology solutions, and innovation opportunities to clients.
Sponsor modernization, cloud, AI, automation, and digital transformation initiatives.
Create value propositions and strategic roadmaps.
Core Duties
Manage strategic client relationships and executive engagement.
Own account growth, revenue, and profitability.
Oversee delivery governance and customer satisfaction.
Develop account plans and business strategies.
Identify and close new opportunities.
Lead contract negotiations and renewals.
Coordinate with delivery, solution, and sales teams.
Manage escalations and ensure successful issue resolution.
Drive innovation and digital transformation initiatives.
Lead and mentor cross-functional account teams.
Required Skills
Executive stakeholder management
Account management
Business development
Financial management/P&L ownership
IT services and consulting knowledge
Negotiation and influencing skills
Program and delivery governance
Strategic planning and leadership
Qualifications:
18+ years in IT services, consulting, banking technology, or related industries.
Strong experience managing large enterprise clients.
Prior experience in Account Management, Business Relationship Management, Delivery Management, or Sales Leadership.
Salary Range: 191400-258900 a year
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