Citigroup, Inc

Client Executive Manager, Global Payments & Client Services

Citigroup, Inc • $170K — $300K *
New York, NY 10025Hybrid
Finance & Insurance
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 15+ years of experience in global financial services, focusing on complex client management.
  • 8-10 years of proven leadership experience managing client service or account management teams.
  • Track record of resolving service escalations and ensuring high-quality service delivery.
  • Strong project management skills with the ability to handle competing client priorities across regions.
  • Proficient understanding of risk and control principles in client interactions.
  • Bachelor's degree or equivalent professional experience in a relevant field.

Responsibilities

  • Lead and mentor a team of Client Executives for major global clients in the tech and communications sectors.
  • Manage client service escalations and drive resolution of service issues through refined processes.
  • Collab with sales to align on client priorities and identify market opportunities for tailored solutions.
  • Assess and communicate regional market changes to ensure client service continuity.
  • Establish and govern standards for client engagement across teams.
  • Facilitate business reviews with senior clients, translating feedback into actionable plans.
  • Ensure all client-facing activities comply with legal and regulatory standards.

Benefits

  • Hybrid working model of 3 days in the office and 2 days remote for flexibility and connectivity.
  • Ownership of a high-profile global client portfolio with executive-level exposure.
  • Autonomy in shaping team culture and performance standards within a results-driven environment.
  • Access to Citi's global network and expert resources for effective client service.
  • Professional growth opportunities with extensive learning and development resources.
  • Comprehensive financial wellbeing support and benefits package for senior leaders.
  • Wellbeing and family support programs promoting work-life balance.
Full Job Description
Citi is looking for a Client Executive Manager to lead a high-performing team of Client Executives operating at the heart of Citi's global payments and cash services business, serving some of the world's most strategically significant technology and communications clients. In this senior management role, you will own the end-to-end client experience across complex, multi-region relationships - from executive governance and transformation program leadership to escalation resolution and regional service delivery. Your impact will be felt across client outcomes, team performance, and the continued evolution of Citi's global payments capabilities.

Responsibilities
  • Lead and develop a team of Client Executives supporting major global clients across the technology and communications sector, providing day-to-day guidance, performance oversight, and career development to ensure the team delivers to the highest standard.
  • Own regional client service escalations end-to-end, driving the resolution of complex and recurring service issues, authoring incident reports, and refining escalation processes to reduce client impact over time.
  • Partner closely with Sales teams to understand client business priorities, identify cross-sell opportunities, and coordinate internal product, technology, onboarding, compliance, and operations teams to deliver tailored client solutions.
  • Oversee the impact assessment and client communication for regional market and platform changes, managing client priorities through change rollouts to ensure seamless continuity of service.
  • Govern regional client policies and lead the evolution of client engagement practices across the Client Executive and Account Manager community, setting clear standards and accountability frameworks.
  • Lead quarterly business reviews and structured governance forums with senior client stakeholders, translating client feedback into actionable internal plans and ensuring follow-through across all committed workstreams.
  • Maintain strong governance and controls across all client-facing activities, working alongside Legal, Compliance, Risk, Audit, and Finance to uphold regulatory standards and safeguard Citi's reputation in every client interaction.


Required Qualifications & Skills
  • 15 or more years of experience within a global financial institution, with a track record of delivering complex client service and relationship management at senior levels.
  • 8 to 10 or more years of people management experience, including hiring, developing, and leading client service or account management teams on a regional or global basis.
  • Demonstrated experience leading client service functions as an account manager or as a manager of a client service team, with direct accountability for escalation resolution and service quality.
  • Ability to manage competing client priorities across a regional portfolio, conduct impact analysis for change programs, and communicate outcomes clearly to both client and internal stakeholders.
  • Sound understanding of risk and control principles, with the ability to apply sound judgement in client and business decisions while adhering to regulatory requirements and internal policy.
  • Bachelor's degree or equivalent professional experience in a relevant field.


Beneficial Skills & Qualifications
  • Master's degree in a relevant field such as finance, business administration, or a related discipline.
  • Familiarity with global payments infrastructure, including payment rails such as ACH, SWIFT, SEPA, or ISO 20022, and an ability to engage credibly with technically oriented clients and internal product teams.
  • Experience engaging with AI-enabled service models, digital transformation programs, or electronic banking account management initiatives within a financial services context.


What We Offer

This role offers the opportunity to operate at the most senior level of Citi's client services organization, leading a team that manages some of the bank's most strategically important global relationships. You will have genuine ownership, broad influence, and the platform to shape how Citi delivers for its largest clients across the globe.
  • A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility while staying connected to your team and clients.
  • Ownership of a high-profile, global client portfolio with direct exposure to executive-level decision-making across payments, technology, and transformation programs.
  • Leadership of a specialist team, with the autonomy to shape team structure, culture, and performance standards in a results-driven environment.
  • Access to Citi's global network and cross-functional expertise, enabling you to draw on world-class capabilities in product, technology, compliance, and operations to deliver for clients.
  • Opportunities for continued professional growth, with access to learning and development resources befitting a senior leader at one of the world's leading financial institutions.
  • Comprehensive financial wellbeing support, including competitive compensation and a benefits package designed for long-term value at the senior leadership level.
  • Wellbeing and family support programs that help you manage the demands of a senior role while maintaining balance across your professional and personal life.


Apply now to take ownership of one of the most impactful client leadership roles in Citi's global payments business and shape the future of how Citi serves its most valued partners.

#LI-DR1

Job Family Group:
Institutional Sales

Job Family:
Investor Sales

Time Type:
Full time

Primary Location:
New York New York United States

Primary Location Full Time Salary Range:
$170,000.00 - $300,000.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jul 15, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

Work You’ll Do

At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

Innovate and Lead

Citigroup, Inc is at the forefront of financial innovation and leadership. By joining our team, you will work alongside top professionals to develop solutions that enhance customer experiences and operational efficiency. Our commitment to innovation is fundamental, and we encourage our team to push boundaries and think outside the box.

Grow Your Career

Citigroup, Inc is not just a company; it's a place where you can grow both professionally and personally. We offer robust career paths and professional development opportunities that help you reach your potential. With diverse career tracks and the support of leadership, your growth at Citigroup is limitless.

Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

Benefits and Culture

Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

Networking and Professional Development

At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

Join Our Team

Explore the numerous positions available at Citigroup, Inc that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make an impact.

Stay Connected

Keep up to date with the latest in career opportunities and industry insights at Citigroup, Inc. Subscribe to our job alert emails and read our careers blog to stay ahead in your professional journey.

Explore Citigroup, Inc Jobs

Discover the exciting and rewarding opportunities that await at Citigroup, Inc. Tailor your resume, prepare for your interview, and take the next step in your career with us.

SEARCH CITIGROUP JOBS

READ CAREERS BLOG

Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Citigroup, Inc

More Finance & Insurance Jobs

Find similar Client Executive Manager, Global Payments & Client Services jobs:

NationwideNew York, NY