Client Business Manager

Steelcase Inc

$117K — $183K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in consultative B2B sales or business development.
  • Experience with negotiating contracts and pricing agreements.
  • Previous work experience in the contract furniture industry.
  • Ability to demonstrate business growth achievements.
  • Proficient in CRM systems, preferably Salesforce.
  • Located in New York City or the surrounding areas.

Responsibilities

  • Develop and nurture relationships with key client accounts.
  • Identify and seize opportunities for new business with customer influencers.
  • Close new business deals effectively.
  • Collaborate with Steelcase dealer partners and internal teams for strategic gains.
  • Lead the process of account planning and opportunities strategies.
  • Manage contract talks and pricing negotiations with clients.
  • Host client events, showroom tours, and networking activities.

Benefits

  • Offers competitive wages and comprehensive benefits.
  • Flexible hybrid work schedule, allowing for work-life balance.
  • Continuous learning opportunities for professional growth.
  • Inclusive workplace culture prioritizing employee value and support.
  • Opportunities to make a meaningful impact through sustainability initiatives.
Full Job Description
Description

Steelcase is hiring a seasoned, self-directed Client Business Manager to drive growth within the New York City market by managing strategic client relationships, expanding business within key end-user accounts, and developing new opportunities across a complex multi-dealer territory. You will partner closely with Steelcase dealers while building direct relationships with client decision-makers.

You'll Support Meaningful Work By:

  • Developing and growing relationships with key client accounts.
  • Fostering new business opportunities with customer influencers.
  • Identifying and closing new business opportunities.
  • Collaborating closely with Steelcase dealer partners and internal teams.
  • Leading account planning and opportunity strategies.
  • Managing contract discussions and pricing negotiations.
  • Hosting client events, showroom tours, and networking engagements.
  • Maintaining accurate Salesforce CRM data.
  • Limited travel.


Minimum Qualifications:

  • 5+ years of consultative B2B sales or business development experience.
  • Experience negotiating contracts and pricing agreements.
  • Prior experience in the contract furniture industry.
  • Demonstrated ability to drive business growth.
  • CRM proficiency, preferably Salesforce.
  • Based in New York City or surrounding areas.


Desired Skills and Experience:

  • A&D relationships in the NYC market.
  • Dealer-based sales experience.
  • Bachelor's Degree


Helping You Thrive By:

  • Offering competitive wages and benefits, that support your life both in and out of work
  • Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control
  • Creating continuous learning opportunities to help you grow and upskill
  • Fostering a culture of inclusion where employees feel seen, heard and valued - and living it out every day
  • Empowering you to make a meaningful impact on people and the planet through your work and Steelcase's ongoing commitment


In compliance with New York City's Human Rights Law, the annual base salary range for this position is $117,700 - $183,900. Please note that the salary information is a general guideline only. Steelcase considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

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