ABOUT THE ROLE:We are hiring an SMB Client Account Manager to own a portfolio of small- and medium-sized advertisers and their agencies. You will act as a trusted advisor: uncovering business goals, recommending X advertising products and best practices, executing and optimizing campaigns, and driving measurable growth. This role blends hands-on campaign management with strategic relationship-building and a bias toward action in a fast-moving environment.
Ideal candidates are proactive, analytically minded, and comfortable working with limited supervision while collaborating across sales, product, and finance teams.
RESPONSIBILITIES:- Own a portfolio of SMB advertisers: understand growth drivers, identify opportunities and risks, and build plans that help clients meet or exceed their goals.
- Consult clients and agencies on X advertising products, campaign setup, targeting, creative, and measurement; educate them on best practices so they can succeed independently and with our support.
- Execute, optimize, and analyze campaigns using internal tools and dashboards; turn performance data into clear recommendations and adjustments.
- Conduct outreach and regular business reviews to strengthen relationships, surface new opportunities, and improve results.
- Identify key stakeholders at each account and help shape their digital marketing plans around X.
- Resolve campaign and operational issues quickly; flag process gaps and feed insights back to product and tools teams.
- Support contract, renewal, billing, and collections processes in partnership with Sales Finance.
- Collaborate with the broader sales team to align on priorities, share learnings, and deliver a consistent client experience.
- Mentor newer teammates as the team scales.
BASIC QUALIFICATIONS:- Bachelor's degree or equivalent practical experience.
- 2-3+ years in digital advertising, sales, marketing, media account management, or consulting (agency or client-side).
- Proven ability to build and grow client relationships, manage multiple accounts, and navigate competing priorities.
- Experience translating marketing objectives into campaigns, then optimizing them using performance data.
- Strong written and verbal communication and presentation skills; comfort speaking with business owners and marketing leads.
- Demonstrated ownership, attention to detail, and ability to work independently in a small, high-pace team.
- Solid understanding of the digital advertising landscape and competitive platforms.
PREFERRED SKILLS AND EXPERIENCE:- Direct experience managing SMB or mid-market advertisers and hitting growth or revenue targets.
- Familiarity with social/platform advertising products (X Ads a plus) and how they fit into a broader media mix.
- Ability to use data and questioning to uncover insights, handle objections, and build compelling recommendations.
- Experience mentoring or onboarding others in a growth-stage environment.
- Passion for X's mission around free speech and open public conversation, plus comfort in a dynamic, high-ownership culture.
COMPENSATION AND BENEFITS:$72,000 - $95,000 USD base salary + commission
Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.
