Cleaning Program ManagerWhat You'll DoAs the Cleaning Program Manager, you will lead and manage regional cleaning service programs across a diverse portfolio of facilities-including broadcast studios, Class A office environments, and customer-facing spaces-within a fast-paced operating environment.You will own end-to-end program excellence, ensuring consistent, high-quality service delivery through standardized execution, performance management, and continuous improvement. This role partners cross-functionally with operations, production, and client stakeholders to anticipate needs, minimize disruption, and support high-volume, fast-turnaround environments.Additionally, you will champion customer engagement, proactively resolve issues, and leverage data-driven insights to enhance service quality, efficiency, and overall experience while evolving the program to meet changing business needs.Key Responsibilities• Lead and manage regional cleaning operations, ensuring consistent service execution across multiple facility types and locations• Drive alignment to service level agreements (SLAs), quality standards, and operational KPIs through effective performance management and oversight• Develop, coach, and mentor supervisors, service teams, and vendor partners to build capability and ensure program consistency• Serve as a strategic partner to clients and internal stakeholders, fostering strong relationships through proactive communication and responsiveness• Anticipate evolving operational needs and deliver timely, professional, and high-touch service responses that support seamless operations in fast-paced settings• Oversee quality assurance through inspections, reporting, and continuous monitoring of service performance• Manage labor strategies, staffing plans, and budgets to balance service delivery with cost efficiency• Promote a safe, compliant, and controlled work environment• Identify and implement cost savings opportunities while evaluating and adjusting service levels to meet evolving business requirements• Lead issue resolution and customer engagement efforts, using data and insights to drive service improvements and satisfaction• Establish and refine scalable processes, standard operating procedures, and program enhancements over time• Partner with cross-functional teams to support strategic initiatives, program development, and continuous improvement efforts• Support strategic projects and operational programs aligned with business prioritiesWhat Success Looks LikeAt ISS, successful :⭐ Deliver exceptional customer experiences⭐ Build engaged, high-performing teams⭐ Drive operational excellence and accountability⭐ Identify opportunities to improve efficiency and service quality⭐ Foster a culture of safety, inclusion, and continuous improvement⭐ Champion ISS standards, innovation, and best practicesWhat We're Looking ForRequired Experience- Commercial janitorial services experience in a contracted, client-facing environment
- Strong customer service and client relationship management skills
- Knowledge of commercial custodial and cleaning operations
- Experience leading teams in fast-paced environments
- Strong communication, leadership, decision-making, and problem-solving skills
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)
Preferred Qualifications- Bilingual English/Spanish
- Experience in movie, production and broadcast studios
- Experience managing budgets, staffing, and service delivery contracts
- Ability to influence stakeholders and navigate complex business environments
Collaboration & LeadershipYou'll partner closely with:- Facility Management Teams
- Client Leadership
- Risk Management & Compliance
- Health, Safety & Environment (HSE)
- People & Culture
- Finance Teams
- Vendors and External Partners
- ISS Centers of Excellence
Work Environment- Combination of office and field-based work
- Approximately 50% computer-based administrative responsibilities
- Approximately 50% facility inspections and operational oversight
- Ability to lift up to 10 pounds
- Ability to work under pressure and meet critical deadlines
ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $109000.00 - $118000.00 . Final compensation will be determined based on experience and skills and may vary from the range listed above.
To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department. As a global organization, Guckenheimer/ISS is committed to fostering a diverse, equitable, and inclusive workplace. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We strive to lead our industry by example and positively influence the communities in which we operate.
