OverviewAMERICAN SYSTEMS, a 100% employee-owned company, is seeking aCisco Voice and Video Administrator, Staff,to support secure enterprise voice and video communications in a high-visibility Department of Defense environment.
The ideal candidate brings hands-on experience with Cisco collaboration technologies, works well in a fast-paced operational setting, and can support mission-critical communications services in an a secure DoD environment.
Responsibilities
As a Cisco Voice and Video Administratorwith AMERICAN SYSTEMS, you will:
- Install, maintain, and upgradeVoIPandVTCendpoints.
- Handle dailyMACDrequests for phones, voicemail, and user accounts inCUCMandCUC.
- ProvideTier 1/Tier 2 supportfor voice, video, and conferencing issues by phone, email, and onsite.
- Monitor system health and troubleshoot voice, hardware, and software issues.
- Perform basic troubleshooting for conference room,A/V, andVTCsystems.
- SupportVTC sessionscheduling, setup, and monitoring.
- Track and resolve incidents and service requests inServiceNowor a similar ticketing system.
- Escalate complex issues to senior engineers, Tier 3 support, or vendors.
- FollowDoD STIGs, engineering standards, and local procedures.
- Coordinate repair or replacement of failedVoIPandVTCdevices.
- Maintain clear documentation of installs, issues, and resolutions.
- Share recurring fixes and process improvements with the team.
Work Environment
- This position supports a secure government customer site and requires direct interaction with end users, communications equipment, and conference spaces.
- The role requires professionalism, responsiveness, and the ability to support mission-critical voice and video services in a dynamic operational environment.
Qualifications
- U.S. Citizenship required
Active Top Secret/SCI required
- Bachelor's degree and 2-4 years of related work experience, or HS diploma and 5+ years of relevant experience
- Experience supporting Cisco voice, video, telecommunications, or unified communications systems
Current DoD 8570/8140 IAT II-level certification required (e.g., Security+ CE, or equivalent)
- Working knowledge ofMACD operations, endpoint provisioning, and telecom user support
Fundamental understanding ofLayer 1 troubleshootingand basic voice call flow concepts
Ability to provide professional support to users in a fast-paced, mission-focused environment
Strong troubleshooting, customer service, organizational, and written communication skills
Experience withServiceNow or similar ticketing systems
Proficiency withMicrosoft Office applications
Additional Experience that's Helpful:
- Experience supportingCisco collaboration tools ver. 14+ or higher, includingCUCM,Cisco Unity Connection, and related voice/video technologies
Experience supporting conference room A/V, VTC operations, or executive comms environments
Familiarity with DoD operational and customer service environments in secure spaces
Experience with endpoint lifecycle support, inventory coordination, or warranty replacement processes
Pay Transparency StatementAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $80,000.00/Yr. - USD $110,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
