Job Summary
The Cisco ISE / Aruba Network Engineer will provide Tier 3 operational support for enterprise campus networking environments, including wired, wireless, and authentication technologies. This role is responsible for troubleshooting complex network issues, supporting critical end-user connectivity services, collaborating with engineering teams during technology transitions, and serving as an escalation point for advanced networking incidents.
Key Responsibilities
• Provide Tier 3 support for enterprise campus networking environments.
• Troubleshoot and resolve complex wired, wireless, and authentication-related network incidents.
• Serve as the primary escalation point for advanced end-user connectivity issues.
• Support and maintain Cisco wired switching infrastructure.
• Support and troubleshoot Cisco ISE authentication environments, including 802.1X implementations.
• Support Aruba wireless networking environments and associated technologies.
• Manage and troubleshoot ClearPass authentication solutions.
• Collaborate with engineering teams during technology implementations and operational transitions.
• Ensure appropriate monitoring, alerting, and operational readiness for network services.
• Participate in major incident management calls and assist with rapid issue resolution.
• Mentor and provide technical guidance to Tier 1 and Tier 2 support analysts.
• Assist in developing operational processes, troubleshooting procedures, and knowledge-sharing initiatives.
• Monitor network performance and proactively identify opportunities for service improvement.
• Support enterprise networking initiatives and operational excellence objectives.
Required Qualifications
• Strong experience supporting enterprise campus networking environments.
• Experience supporting and troubleshooting Cisco wired switching infrastructure.
• Experience working with network authentication platforms such as Cisco ISE, ICE, or ClearPass.
• Experience supporting wireless networking environments.
• Strong understanding of 802.1X authentication and network access control technologies.
• Experience troubleshooting complex end-user connectivity issues.
• Knowledge of network monitoring, incident management, and operational support processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively in a fast-paced operational environment.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to mentor junior support personnel and provide technical leadership.
Preferred Qualifications
• Experience supporting Aruba wireless networking solutions.
• Experience working within large enterprise networking environments.
• Experience collaborating with Network Operations Center (NOC) and engineering teams during service transitions.
• Experience supporting highly available and business-critical network infrastructures.
• Knowledge of enterprise network security and access control technologies.
Primary Skills
• Cisco ISE
• Cisco Wired Switching
• Aruba Wireless
• ClearPass
• 802.1X Authentication
• Campus Networking
• Network Operations and Troubleshooting
• Tier 3 Network Support
• Incident Management
• Network Access Control (NAC)
