OverviewTeam Overview
The
Services Channel Partner Success Team owns the end‑to‑end success of our
Services Channel Partners, ensuring they are fully enabled, aligned, and consistently delivering high‑quality customer outcomes. This team is the
primary advocate for services partners and a critical connector between partners and internal teams across Sales, Professional Services, Enablement, Product, and Operations.
Responsibilities
The Services Channel Partner Success Manager (CPSM) is responsible for driving the success, adoption, and long‑term value realization of our Services Channel Partners. This role acts as the primary services partner advocate, ensuring partners are enabled, aligned, and delivering high‑quality customer outcomes that support go-live and customer satisfaction success goals.
The CPSM works cross‑functionally with Sales, Professional Services, Enablement, Product, and Operations to ensure partners are positioned for success across the customer lifecycle.
Your day-to-day job will consist of:
Partner Onboarding & Enablement:
- Partner with Enablement Team to deliver ongoing services training, certifications, and best practices
- Lead onboarding for new services partners, ensuring readiness across delivery, training, and go‑to‑market capabilities
- Ensure partners understand product value propositions, services offerings, and customer success metrics
Partner Success & Performance Management:
- Serve as the primary point of contact for assigned partners post‑sale
- Monitor partner health, performance, and customer outcomes
- Drive adoption of services best practices and delivery standards
- Conduct regular partner business reviews focused on outcomes, KPIs, and improvement opportunities
Pipeline & Opportunity Collaboration
- Collaborate with Sales on partner‑influenced pipeline and opportunity planning
- Support partners during pre‑sales, implementation, and post‑go‑live phases as needed
- Share appropriate pipeline insights to enable partner engagement and acceleration
Customer Outcomes & Retention
- Ensure partner‑delivered engagements drive customer adoption, satisfaction, and measurable business results
- Identify risks to customer success and proactively coordinate mitigation plans
- Support expansions by aligning partners to additional services, training, or optimization opportunities
Cross‑Functional Alignment
- Act as the voice of the partner internally, providing feedback to Product, Services, and Operations
- Align closely with Professional Services and Services Ops on forecasting, resourcing, and delivery quality
- Partner with Enablement and Ops to continuously improve partner programs and tooling
Qualifications
Minimum Qualifications
- 5+ years of experience in Customer Success, Partner Management, Professional Services, or Channel roles
- Experience working with SaaS platforms and services‑based delivery models
- Strong stakeholder management and cross‑functional collaboration skills
- Proven ability to drive adoption, outcomes, and long‑term value
- Excellent communication, presentation, and executive‑level storytelling skills
Preferred Qualifications
- Experience managing Systems Integrators (SIs), Services Partners, or Channel Partners
- Familiarity with professional services lifecycle and enablement programs
- Experience with CRM and partner management tools (e.g., Salesforce, PRM platforms)
- Background in services, renewal, expansion, or sales revenue motions
Compensation & Benefits
Compensation & Benefits
PowerSchool offers the following benefits:
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
A reasonable estimate of the base compensation range for this position is $112,100 - $140,100 USD plus applicable commission. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
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