Profile/Role Description:

The Change, Release, and Patching Coordinator is a key member of the Service Management Team and is responsible for overseeing change control, release management, and security patching activities across the Portals infrastructure. This role partners with internal and client teams to ensure changes, deployments, and patching activities are executed accurately, efficiently, and in alignment with governance processes. The position requires participation in an on-call rotation and weekend work to support a weekly maintenance window.

Key Responsibilities

• Change Control
  • Manage end-to-end change control processes, including reviewing, approving, or rejecting change requests.
  • Serve as a subject-matter expert on change management procedures, educating and supporting program personnel.
  • Ensure accuracy, completeness, and compliance of change documentation.
  • Ensure change activities align with governance requirements, audit expectations, and client standards.
  • Participate in weekly Change Control Board (CCB) activities.
• Release Management
  • Coordinate and oversee releases activities across the Portals infrastructure.
  • Communicate with cross-functional teams to ensure successful and timely releases.
  • Drive the completion of release activities within the client's weekly intrusive maintenance window (Sundays, 1:00 AM-1:00 PM ET).
  • Provide release status updates to client stakeholders and leadership.
• Patching Coordination
  • Coordinate and support all IEP security patching activities.
  • Work closely with technical teams to communicate patching requirements and ensure accurate execution.
• Continuous Improvement
  • Recommend and deliver automation and modernization improvements that strengthen operational governance and overall service quality.
  • Conduct data analysis to evaluate change requests, release outcomes, and patching results.

Minimum skills and qualifications:

• Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
• 2-5 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills

• 1+ years of experience supporting change management processes.
• Proven ability to work independently and collaboratively.
• Strong written and verbal communication skills.
• Strong organizational, multi-tasking, and time-management capabilities.
• Proficiency with Microsoft Excel.

Preferred skills and qualifications:

• Treasury Public Trust Clearance.
• ITIL Foundations v4 certification or strong ITIL process knowledge.
• Experience with ServiceNow and Jira.
• Knowledge of Change Advisory Board (CAB) or Change Control Board (CCB) processes.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.