Scotiabank

Change Manager, Practice Excellence - Toronto, ON

Scotiabank$80K — $110K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years experience in change management or related field
  • Strong knowledge of financial industry practices
  • Familiarity with change, communication, and training methodologies
  • Experience with planning and executing change initiatives
  • Proficiency in Microsoft Office Suite and AI tools, particularly Microsoft Copilot
  • Excellent verbal, written, and interpersonal communication skills
  • Demonstrated ability to manage multiple tasks with tight deadlines

Responsibilities

  • Lead change management initiatives by representing the team in project meetings
  • Collaborate with project leads to analyze stakeholder impacts
  • Identify KPIs and develop metrics for measuring success
  • Create and maintain records of change impacts across initiatives
  • Work with business teams to engage them in change management activities
  • Develop training plans with Training Design Specialists for each project
  • Incorporate user feedback into implementation plans and report on KPIs

Benefits

  • Opportunity to influence significant change within the organization
  • Work collaboratively with various departments and specialists
  • Chance to integrate AI capabilities into change processes
  • Access to professional development in change management
  • Dynamic work environment conducive to teamwork and innovation
Full Job Description
Requisition ID: 264892

Purpose:The Change Manager is responsible for assessing the impact and planning the change/enablement strategy to drive successful implementation of initiatives across Canadian Wealth Management.

Major Accountabilities:
  • Lead change management initiatives by:
    • Representing the Change Management team in various project meetings; identifying select meetings that require participation of Training Design Specialists, Business Application Specialists or other internal partners
    • Collaborating with Project Leads/Product Owners to conduct a stakeholder/impact analysis for projects/initiatives
    • Collaborating with Project Leads/Product Owners to identify KPIs and how to measure baseline and results
    • Creating and maintaining a record of change impacts associated with the project/initiative
    • Creating a journey map for impacted users
    • Working closely with the business throughout the project to ensure they are contributing to the change management activities


  • Support implementation of initiatives by:
    • Collaborating with the Training Design Specialists to develop a training plan to support each project/initiative
    • Provide guidance and management of deliverables for Training Designer(s) assigned to the project
    • Ensuring a communication plan is in place to engage in-field users, inform/prepare operations and support teams and keep business lines informed
    • Ensuring an activation plan is in place to observe, track and report implementation success
  • Ensure we are receiving feedback on our initiatives by:
    • Including feedback loops in Implementation Plans to capture end user and leadership reactions
    • Utilizing methods to track and action on feedback being received
    • Reviewing results and feedback to report on impact to KPIs and overall results


  • Incorporate AI capabilities into implementation plans/Change Strategies
    • Incorporate AI usage into training and support plans
    • Include AI capabilities in the development of training/support material


Education / Work Experience / Designations:
  • Knowledge of the financial industry;
  • Knowledge of change, communication and training methodologies
  • Experience planning and/or executing change initiatives;
  • Knowledge of project management principles;
  • Proficiency in Microsoft Office Suite (Word, Excel, Access and PowerPoint);
  • Proficiency with AI tools - Microsoft Copilot
  • Excellent verbal and written communication skills;
  • Excellent interpersonal skills;
  • Excellent relationship management skills;
  • Must be flexible and able to work in a fast-paced environment;
  • Ability to manage multiple tasks and work within strict deadlines;
  • Ability to work independently and cooperatively as member of a team;
  • Must be highly organized and able to work with various stakeholders.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

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Learn more about Scotiabank
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90,619 employees
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$57.5 billion
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