Job Description

The Change Manager will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change - including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Manager will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact WGU employees and WGU students at the college or university level to increase benefit realization, value creation, speed of adaption, and improve the achievement of student outcomes. While the Change Manager does not have supervisory responsibility, this person will have to work through many others in the university to succeed. The Change Manager will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. The Change Manager may also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions. The Change Manager will also support project teams in integrating change management activities into their project plans.

Change Manager I
Impact

As a Change Manager I, you will play a critical role in helping the organization successfully navigate transformational change. You will partner with executive sponsors, project leaders, and stakeholders to drive adoption, minimize resistance, and ensure sustainable outcomes across enterprise-wide initiatives. This role is ideal for someone who thrives in complex environments, excels at influencing others, and is passionate about helping people embrace change.
What You'll Do

• Lead change management activities using a structured methodology aligned with the Prosci ADKAR framework.
• Assess organizational impacts of projects and transformation initiatives and develop targeted change strategies and action plans.
• Partner with project managers and executive sponsors to integrate change management activities into project plans and implementation efforts.
• Develop and execute key change management deliverables, including communication, training, coaching, sponsor engagement, and resistance management plans.
• Identify, analyze, and mitigate change-related risks while proactively managing stakeholder expectations and resistance.
• Support senior leaders and stakeholders through coaching, engagement, and change readiness activities to ensure successful adoption.
• Define success metrics, monitor change progress, evaluate user readiness, and report outcomes throughout the project lifecycle.

What You'll Bring

• Bachelor's Degree from an accredited institution.
• Professional experience in roles requiring extensive change management skills within a large, distributed organization of 5,000+ employees.
• Excellent understanding of change management theory, techniques, and the demonstrated ability to implement them within project plans.
• Ability to become Prosci Change Manager certified within 3 to 6 months of employment.
• Ability to execute Prosci ADKAR Change Management activities across one or more projects simultaneously.
• Excellent understanding and skills in organizational change management processes.
• Professional experience in strategic planning and risk management.
• Proficiency in project management methodologies and software tools.
• Strong understanding of how people experience change and organizational transitions.
• Exceptional written, verbal, and interpersonal communication skills.
• Ability to influence stakeholders, build strong relationships, and work effectively across all levels of an organization.
• Demonstrated problem-solving, planning, and organizational skills with the ability to navigate ambiguity and competing priorities.

Bonus Points

• Prosci Change Management Certification or other change management certification.
• Project Management Professional (PMP) certification.
• Master's Degree from an accredited institution.

Experience in Lieu of Education

Equivalent combinations of education and directly related experience may be considered where applicable.
What to Expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

• Introductory call
• Hiring manager interview
• Sr. Leader interview

Work Location

This is a full-time, in-office position requiring five days per week in our SLC, UT office, designed to foster the collaboration and connection that fuel our best work.
Visa Sponsorship

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.
Travel Requirement

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.