OVERVIEW

As a member of the Change Enablement team within the Technology & Operations Project Management Office (PMO), the Change Manager is a trusted partner who ensures technology and operational initiatives succeed by keeping the end-user experience at the center of every decision. You will assess change impact, design adoption strategies, and connect delivery teams with the people who will utilize the technology that is being implemented. At HUB, we pair Change Management methodology with a deep focus on the user experience, ensuring that every initiative lands with clarity, purpose, and measurable impact.

In this role, you will work across HUB's enterprise technology programs, lines of business, and operational teams to translate projects and initiatives into clear, compelling change journeys that drive measurable adoption and minimize disruption.

WHAT YOU'LL DO

Change Readiness

• Create comprehensive change impact assessments that evaluate how initiatives affect roles, workflows, processes, and systems across HUB's diverse geography and business units
• Map stakeholder groups and design engagement strategies tailored to different audiences
• Partner with Product Owners, Project Managers, and Business Leaders to integrate change insights into delivery planning and risk mitigation
• Identify readiness gaps early and recommend interventions that keep projects on track
• Participate in multiple concurrent change initiatives across different business units, geographies, or functional areas

User-Centered Change Design

• Champion the voice of the end user by anticipating and understanding their needs
• Translate user sentiment into actionable improvements in messaging and support plans
• Design change journeys that tell a clear story about the "why" behind the change and create meaningful engagement opportunities at every stage
• Ensure change approaches reflect how HUB employees actually work, not how we assume they work
• Leverage change champions, Chief Operating Officers (COOs), and end users to deliver a user-centric approach to change management

Enablement & Adoption

• Develop communication and enablement plans in partnership with Project Management and stakeholders
• Determine the right channels and touchpoints for each stakeholder group
• Create and deliver content that informs, engages, activates, and supports employees through transitions
• Serve as a change champion for technology programs across the organization
• Monitor adoption metrics and participate in retrospectives to continuously refine change strategies

Cross-Functional Collaboration

• Participate actively and vocally in project meetings to stay aligned with delivery timelines, scope changes, and emerging risks and to provide updates to the team
• Identify and leverage specialized expertise from Technology Business Partners, Internal Communications, and/or other teams, as needed, to support adoption success
• Serve as the liaison between the Change Enablement team and delivery teams (e.g. Technology, Project Management, Service Management, Operations, etc.)
• Using an integrated planning approach, advise leaders on change risk, timing, and mitigation strategies based on impact assessments and user feedback, to help minimize change fatigue when possible
• Contribute to the evolution of HUB's change management methodologies, templates, and toolkits with a user-first lens

WHAT YOU BRING

Required

• 3-5 years of change management or organizational development experience in a large, matrixed organization supporting enterprise technology or digital transformation
• Proven ability to conduct change impact assessments and translate findings into strategic recommendations and executable change plans
• Experience gathering and applying user insights to influence project decisions and improve outcomes
• Excellent storytelling and communication skills-you know how to simplify complexity and make change feel relevant and achievable
• Experience presenting to all levels of the organization
• Familiarity with change frameworks such as Prosci ADKAR, Agile Change, or Design Thinking
• Collaborative mindset-you build trust across teams, thrive in ambiguity, and balance strategic thinking with practical execution
• Self-motivated and resourceful-you take ownership, anticipate needs, and don't wait to be told what to do
• Innovation mindset - you bring curiosity of how AI and innovation can support and provide efficiency to our roles
• Proven ability to independently manage multiple projects, balancing priorities, timelines, and deliverables
• Expertise in MS Office, including PowerPoint, Excel, Word, and SharePoint

Preferred

• General knowledge of insurance brokerage operations (commercial lines, personal lines, or employee benefits)
• Change management certifications (Prosci, CCMP) or UX credentials
• Hands-on experience with tools such as Cerkl, ServiceNow, and Workday

Travel required: up to 10% travel

WHY THIS ROLE MATTERS AT HUB

HUB is in the middle of a transformation-scaling AI, modernizing systems, and evolving how we serve clients. Change management isn't a nice-to-have; it's what determines whether these investments actually deliver value. You'll join the Change Enablement team within the Technology & Operations department that's building the muscle HUB needs to adopt change faster, smarter, and with less disruption.

If you care about making technology work for people (not the other way around), this role is for you.



The expected salary range for this position is $ 100,000 to $110,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions.

Department Information Technology

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)