Cisco

Change Management Analyst

Cisco$93K — $125K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in change enablement.
  • 2+ years of experience with specific Cisco platforms (CCW, CCWR, EAWS, EAMP).
  • Proven ability to analyze data for decision-making.
  • Experience managing multiple complex projects.
  • Strong communication skills for collaboration and influence.

Responsibilities

  • Assess and manage impacts of changes across various business functions.
  • Design and implement scalable change management enablement solutions.
  • Conduct data analysis for informed decision-making.
  • Serve as the primary SME for Commerce Operations Enablement.
  • Recommend management strategies for commerce capabilities.
  • Collaborate with teams to develop roadmaps and adoption plans.
  • Deliver educational sessions and documentation for training.

Benefits

  • Remote work flexibility from anywhere in the U.S.
  • Opportunity to work on impactful change management initiatives.
  • Collaboration with cross-functional teams.
  • Professional development through training and project involvement.
  • Engagement with innovative commerce technologies.
Full Job Description
The application window is expected to close on:
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.


  • The application window is expected to close on: August 20, 2026
  • Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
  • This role is remote and can be performed from anywhere in the U.S.


Your Impact

As a Commerce Operations Enablement Analyst, you will play a pivotal role in driving (includes engage, influence, analyze, design, and implement) change management initiatives that enhance Cisco's commerce operations lifecycle. You will collaborate closely with cross-functional teams to translate business strategies into scalable enablement solutions, ensuring smooth adoption and execution across partners, sellers, and internal stakeholders. Your work will focus on data-driven decision-making, effective communication, and project management to deliver impactful results that improve the overall customer and partner experience.

Key responsibilities include:
  • Assessing and managing the impacts of changes across Offer Design, Pre Sales, Post Sales, and Renewals.
  • Designing and implementing scalable change management enablement solutions aligned with business requirements.
  • Conducting data analysis to support informed decision-making and solution development.
  • Serving as the primary Commerce Operations Enablement SME, facilitating communication among product managers, engineering teams, and business partners.
  • Recommending management strategies for new or enhanced commerce capabilities.
  • Collaborating with cross functional Change Management enablement teams to develop roadmaps and adoption plans.
  • Delivering educational sessions and documentation to support partner and internal team enablement.
  • Leading training on policy, process, and business rule changes for partners and Commerce Operations teams.
  • Planning and driving migration and adoption strategies for commerce capabilities and features.
  • Partnering with Product Owners and Customer/Partner Operations Support to resolve experience issues and escalations.
  • Managing project scope, schedules, communications, risks, and mitigation plans.
  • Tracking project deliverables and regularly communicating progress and business status to stakeholders.
  • Defining and socializing success metrics to evaluate project outcomes and impact.


Minimum Qualifications
  • 5+ years of experience in change enablement.
  • 2+ years of experience using Cisco Commerce Workspace (CCW), CCW Renewals (CCWR), Enterprise Agreement Workspace (EAWS), and Enterprise Agreement Management Platform (EAMP).
  • Demonstrated ability to analyze data and make data-driven decisions.
  • Proven experience managing multiple complex projects with competing priorities.
  • Strong communication skills with the ability to influence and collaborate across teams.


Preferred Qualifications
  • Bachelor's degree in business or relevant field, or equivalent experience.
  • Ability to navigate functional teams and manage ambiguity.
  • Experience as a cross-team collaborator and influencer across internal and external teams.
  • Ability to operate and interact with customers in remote/virtual environments.
  • Experience with Commerce Operations Lifecycle and Technical Change Management.
  • High energy, self-starter, and ability to thrive in a fast-paced, pressured environment.
  • Excellent written and verbal communication skills.
  • Proficiency in MS Office Suite (Word, Excel, Project, PowerPoint).
  • Experience with operations training recordings/editing, storyboarding, Webex Video Recording and Editing, Quip, Microsoft SharePoint, Smartsheet, Jira Align, and Jira Cloud.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
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