Salary: $85,000 - $90,000
Job SummaryThe Director of Catering is responsible for the strategic leadership, financial performance, and operational execution of all catering services within a Chartwells Higher Education account. This role drives revenue growth, profitability, client satisfaction, and service excellence while ensuring full alignment with Compass Group standards and campus client expectations.
This position operates as a senior leader within the dining services organization, partnering closely with campus stakeholders, culinary leadership, and regional Compass leadership to deliver innovative, data-driven catering programs. The Director of Catering serves as the primary client-facing leader for catering services, providing insights, continuous improvement strategies, and long-term business development.
Key Leadership Responsibilities:- Provide strategic direction and oversight for Catering Sales, Catering Operations, and Production teams
- Lead, develop, and mentor salaried managers and frontline associates
- Build and sustain a high-performing, inclusive team culture aligned with Compass values
- Oversee hiring, onboarding, workforce planning, and succession development
- Drive performance management processes including evaluations, coaching, and engagement initiatives
- Client Engagement & Relationship Management
- Serve as the primary senior-level liaison between Chartwells and university stakeholders
- Lead and participate in client meetings, presentations, and event debriefs
- Reviewing past event performance using data and feedback
- Providing strategic recommendations for improvement
- Planning future events aligned with client goals
- Build strong partnerships with campus departments, faculty, and administration
- Ensure all client interactions are proactive, consultative, and solution-oriented
Qualifications:- Bachelor's Degree in Hospitality Management, Business, or related field preferred
- 5-8+ years of progressive leadership experience in catering, hospitality, or food service
- Experience in higher education dining or large-scale contract food service preferred
- Proven track record managing high-volume, multi-functional operations
- Advanced financial acumen (profit margin, food cost, COGA, labor management, budgeting)
- Strong analytical and data interpretation skills
- Expertise in menu engineering and cost control
- Experience in market analysis and strategic planning
- Exceptional client relationship management and presentation skills
- Strong leadership, delegation, and team development capabilities
- Ability to manage multiple priorities in a fast-paced, service-driven environment
Apply to Chartwells Higher Education today!Chartwells Higher Education is a member of Compass Group USA
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Associates at Chartwells Higher Edare offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID:
Chartwells HE
KRISTINA MCCARTHY
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