Position Title: ((req_jobTitle))Salary: $125000-$140000Job Summary:Great technology only creates value when people understand it, trust it, and use it. The Client Success Manager plays a key role in making that happen by leading onboarding, training, communications, and ongoing support for E15's Business Intelligence products.
Leading a small Client Success team, you'll help Compass stakeholders and clients successfully adopt our reporting solutions while partnering across the organization to deliver a consistent, high-quality user experience. Whether you're leading a client training session, developing a communication plan for a new feature, or helping improve our support processes, your focus is always the same: helping users get the most from our products.
Responsibilities:- Lead and develop the Client Success team, fostering a culture of collaboration, accountability, and continuous improvement.
- Lead the successful onboarding, adoption, and ongoing support of E15's Business Intelligence products, ensuring a consistent, high-quality experience for Compass stakeholders and clients.
- Manage multiple client implementations and operational workstreams simultaneously, balancing priorities across the team.
- Partner with cross-functional teams to ensure new products and features are successfully transitioned from development to implementation and ongoing support.
- Create engaging enablement content to support successful product adoption, including presentations, user guides, knowledge base articles, product demonstrations, instructional videos, and stakeholder communications.
- Lead stakeholder communications, including product launches, feature enhancements, operational updates, and issue resolution communications.
- Present reporting solutions and product capabilities to Compass stakeholders and client users, translating complex technical concepts into clear business value.
- Oversee support operations, continuously improving processes, documentation, and the overall client experience.
- Partner with sales and account teams to support client presentations, RFP responses, and demonstrations that accurately represent E15's Business Intelligence solutions.
- Gather stakeholder feedback and identify opportunities to improve product adoption, client engagement, and operational effectiveness.
Qualifications:- 5+ years of experience in client success, customer enablement, implementation, consulting, project management, or a related customer-facing role.
- Experience leading or mentoring a team in a fast-paced, collaborative environment.
- Strong presentation and facilitation skills with the ability to communicate effectively to both technical and non-technical audiences.
- Excellent written and verbal communication skills with a passion for creating clear, engaging communications and training materials.
- Demonstrated ability to manage multiple projects and priorities simultaneously while maintaining exceptional attention to detail.
- Experience developing onboarding programs, training content, documentation, or knowledge base resources.
- Proven ability to build trusted relationships and influence stakeholders across multiple levels of an organization.
- Experience supporting software, SaaS, or business intelligence products is preferred.
- Familiarity with analytics and reporting platforms (e.g., Tableau, Power BI), customer support platforms (e.g., Freshdesk), and knowledge management tools is a plus.
- Experience creating training materials or multimedia learning content for software or technology products is a plus.
Apply to E15 today!Click here to Learn More about the Compass StoryAssociates at E15are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf
Req ID: 1561048E15 Group Margaret Lovette ((req_classification)) 
