Business Technology Solutions Manager

Location: Boston, MA; New York, NY; Philadelphia, PA; Washington D.C.; Princeton, NJ; Chicago, IL; Los Angeles, CA; San Francisco, CA; San Diego, CA, Atlanta, GA

Region: United States

Category: Digital Customer Experience

Subcategory: Business Technology

What you'll do: Business Technology Solutions Manager in the Digital Customer Experience area will...

What you'll bring:

• This role is designed to accelerate ZS's Content Transformation capability through industry disruption of today's content supply chain with AI / Gen AI driven innovative approaches and marketing transformation
• In a key leadership position within our DCE practice you will lead large scale Digital client business development and delivery engagements across Life Sciences and key priority industries
• Demand Management and Selling: Drive new Sales cycles for Modular Content Supply Chain transformation programs including cutting edge Intelligent Content Factory design and setup
• Lead and manage large scale Content Transformation programs linking Brand Strategy, AI driven Content Planning and Insights, regulatory approval of content, hyper-personalization of tactics, and digital channel deployments
• Lead the implementation and system integration with Adobe Experience Cloud platforms including AEM Sites (DAM), AEM Sites (CMS), CDP, and Veeva PromoMats (for Life Sciences)
• Develop and commercialize innovative offerings and Product Management in the Content transformation space in areas such as micro-tagging, hyper-personalization, content variant generation leveraging Generative AI
• Work closely with large cross-functional teams (e.g. Advanced Analytics/AI or Marketing Strategy & Transformation) and Offshore teams (e.g. DCE Marketing Services Pod)
• Deep expertise in designing, architecting, and building modern day Content Factories
• Demonstrated implementation experience and technical expertise in Adobe Experience solutions - DAM, CMS, CDP, Workfront and AWS cloud architectures
• Strong experience in Agency Ways of working and understanding of the agency ecosystem, agency benchmarking and content production, deployment and optimization
• Experience with Medical, Regulatory, and Legal (MLR) processes and integrations with Veeva PromoMats in Life Sciences industry is preferable
• Bachelor's degree required in Computer Science or related field from a top university
• MBA or Advanced Degree is highly desirable and preferred
• 5+ years in a leadership role within Management Consulting / Marketing Agency Services (preferably both)
• A willingness to travel to meet client needs
• Executive-level presence and communication

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.