Position Overview

As a Business Technology Partner within PNC's Enterprise Change organization, you will be based in Pittsburgh, Pa or Strongsville, OH.
• Partner with business stakeholders and customers to understand needs, pain points, and business objectives, ensuring alignment between technology solutions and business outcomes.
• Lead discovery and solution design sessions to identify opportunities for new capabilities and enhancements within custom applications.
• Translate business needs into clear, actionable requirements using Agile methodologies, including creation of epics, features, and detailed user stories.
• Define and document acceptance criteria to ensure development teams have a precise understanding of expected functionality and quality standards.
• Own and manage the product backlog by refining, prioritizing, and maintaining user stories in tools such as Jira, ensuring readiness for sprint/PI planning.
• Collaborate closely with Agile development teams (Product Owners, Scrum Masters, Developers, QA) to support iterative delivery and continuous improvement.
• Participate in all Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, reviews, and retrospectives.
• Apply Scaled Agile Framework (SAFe) principles to support Program Increment (PI) planning, cross-team coordination, and alignment to enterprise delivery goals.
• Facilitate cross-functional communication between business stakeholders, technology teams, and leadership to ensure shared understanding of priorities and deliverables.
• Create and maintain documentation in Confluence to support transparency, traceability, and knowledge sharing across teams.
• Utilize Figma (or similar tools) to collaborate on wireframes, prototypes, and user experience flows that support requirements clarity and solution validation.
• Ensure traceability across requirements, development, and testing, linking user stories to business objectives, test cases, and outcomes.
• Support testing and validation efforts by collaborating with QA teams and stakeholders to confirm delivered functionality meets defined requirements.
• Identify risks, dependencies, and gaps early, proactively working with teams to mitigate issues impacting delivery or solution quality.
• Drive continuous improvement by analyzing feedback, production issues, and metrics to enhance processes, products, and customer experience.

Job Description

• Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
• Initiates, owns and drives the identification, evaluation, and direction of solutions that are cost effective and meet business requirements.
• Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization.
• Provides consulting services to communications to internal business groups on process improvement projects designed to support product strategies and revenue generation/cost reduction.
• Analyzes and elicits client requirements, and transforms the requirements into functional/non-functional requirements.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies
Budgeting, Business Acumen, Consulting, Effective Communications, Influencing, IT Project Planning and Organization, Managing Multiple Priorities, Relationship Management, Requirements Analysis

Work Experience
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Pay Transparency

Base Salary: $70,000.00 - $130,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 06/05/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.