Business Systems Manager

Neat

$120K — $160K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in business systems analysis, product management, or revenue operations with expertise in Salesforce and NetSuite.
  • Experience in implementing or enhancing DevOps practices within small teams.
  • Strong data quality management skills including auditing and verification processes.
  • Ability to distinguish between minor configuration changes and substantial architectural revisions.
  • Proven ability to convert vague business issues into organized, prioritized tasks with clear criteria.
  • Hands-on experience in deploying production work using AI development tools.
  • Knowledge of subscription mechanics and their implications for engineering specifications.
  • Excellent coordination and relationship-building skills within cross-functional teams.

Responsibilities

  • Own the process for managing business system requests from various stakeholders, prioritizing them into a backlog.
  • Lead agile methodologies including sprint planning and user acceptance testing, transforming needs into actionable user stories.
  • Collaborate with software engineers to establish efficient infrastructure and DevOps practices to facilitate rapid deployment.
  • Ensure data quality by auditing, cleaning, and instituting preventative measures against data integrity issues.
  • Develop and manage knowledge bases that keep engineering documentation accurate and current.
  • Work with the Business Systems team to direct requests appropriately and troubleshoot data integrity issues.
  • Convert business requirements into detailed specifications that minimize scope changes during development.
  • Assess the balance between quick MVP delivery and long-term infrastructure needs.

Benefits

  • Opportunity to work on a transformative systems roadmap with cutting-edge techniques.
  • The ability to influence critical business outcomes through system modernization processes.
  • Collaboration with a dedicated cross-functional team, enhancing professional network and development.
  • Exposure to AI development tools in a practical, production-oriented environment.
  • Flexible working arrangements with options for on-site and remote work.
Full Job Description
Hiring in the UK ideally for onsite Cambridge or East Coast US for a remote position.

Salary range for the US: $120,000-160,000

The Opportunity

We're looking for a Business Systems Manager to own the intent layer of our systems roadmap and help stand up the infrastructure that lets us build fast without breaking things - turning ambiguous business asks into structured, buildable specs, and partnering with our Business Systems Software Engineer and platform admins on the DevOps, data quality, and context work behind every release. You'll be a core part of modernizing Neat's quoting, dynamic pricing, and subscription management systems.
Responsibilities
  • Own the business systems intake process, triaging requests from cross-functional stakeholders (Sales Ops, Finance, Channel, Product, Marketing) into a structured, prioritized backlog.
  • Lead agile delivery - sprint planning, backlog grooming, and UAT - translating operational asks into user stories with clear, testable acceptance criteria.
  • Partner with the Business Systems Software Engineer to stand up the infrastructure and DevOps practices - environments, deployment pipelines, testing and rollback - that let a small team ship fast without breaking production.
  • Own data quality across our core systems: audit, clean, and put ongoing checks in place so bad data doesn't undermine automation, reporting, or customer-facing systems.
  • Build and maintain the context libraries that keep the knowledge our engineering work builds from accurate and current.
  • Work day-to-day with the broader Business Systems team - our Salesforce and NetSuite/Celigo admins - to route requests to the right owner, diagnose root cause when data integrity breaks, and confirm specs are grounded in what the platforms can actually do.
  • Translate business asks into specs precise enough that the Business Systems Software Engineer can execute without renegotiating scope mid-build, and sanity-check architecture and data-flow decisions rather than rubber-stamp them.
  • Balance shipping a fast MVP against the long-term roadmap - know when a manual workaround is fine for now and when it isn't.
About You
  • 5+ years in business systems analysis, product management, or revenue operations, with deep hands-on experience in Salesforce and NetSuite.
  • Experience setting up or maturing DevOps practices - environments, CI/CD, release management - in a small or resource-constrained team.
  • Comfortable owning data quality: auditing, cleaning, and building the checks that keep it that way.
  • Platform fluency deep enough to tell a five-minute config fix from a real re-architecture, and to write specs the Business Systems Software Engineer can build from without back-and-forth.
  • Track record turning ambiguous business problems into structured, prioritized backlogs with clear acceptance criteria, and leading agile delivery end to end, including UAT.
  • Real, hands-on experience shipping production work with AI development tools - not someone who's only experimented with them.
  • Working knowledge of subscription/entitlement mechanics - proration, true-forward reconciliation, co-terming - enough to spec requirements and sanity-check engineering work.
  • Comfortable coordinating and building trust across a small cross-functional team - admins, the software developers, and business leadership - including navigating hard conversations when needed.
  • Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience in technical product environments.

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