Business Systems Manager

Neat

$120K — $160K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in business systems analysis, product management, or revenue operations, with experience in Salesforce and NetSuite.
  • Experience enhancing DevOps practices in small or resource-constrained teams.
  • Proficient in data quality management: auditing, cleaning, and implementing checks.
  • Strong technical understanding to differentiate between configuration and architecture changes.
  • Track record in transforming business requirements into structured, actionable backlogs with defined criteria.
  • Hands-on experience with AI development tools in production environments.
  • Understanding of subscription mechanics and their application in technical specifications.
  • Effective team coordination skills across technical and business functions.

Responsibilities

  • Own the business systems intake process and prioritize stakeholder requests into a structured backlog.
  • Lead agile delivery processes, including sprint planning and UAT, ensuring operational asks are translated into user stories.
  • Collaborate with Business Systems Software Engineer to establish efficient infrastructure and DevOps practices.
  • Ensure high data quality across systems through regular audits and implementing ongoing checks.
  • Maintain context libraries to ensure engineering knowledge remains current and accurate.
  • Work closely with the broader Business Systems team to manage requests and support data integrity diagnostics.
  • Translate broad business requirements into precise specs for engineering execution without mid-build scope changes.
  • Balance quick delivery of MVPs against the long-term technology roadmap.

Benefits

  • Dynamic work environment with a focus on innovation and improvement.
  • Collaborative team culture fostering knowledge-sharing.
  • Opportunity to directly impact company processes and systems.
  • Access to development tools and resources for enhancing skills.
  • Flexible work arrangement options between onsite and remote.
Full Job Description
Hiring in the UK ideally for onsite Cambridge or East Coast US for a remote position.

Salary range for the US: $120,000-160,000

The Opportunity

We're looking for a Business Systems Manager to own the intent layer of our systems roadmap and help stand up the infrastructure that lets us build fast without breaking things - turning ambiguous business asks into structured, buildable specs, and partnering with our Business Systems Software Engineer and platform admins on the DevOps, data quality, and context work behind every release. You'll be a core part of modernizing Neat's quoting, dynamic pricing, and subscription management systems.
Responsibilities
  • Own the business systems intake process, triaging requests from cross-functional stakeholders (Sales Ops, Finance, Channel, Product, Marketing) into a structured, prioritized backlog.
  • Lead agile delivery - sprint planning, backlog grooming, and UAT - translating operational asks into user stories with clear, testable acceptance criteria.
  • Partner with the Business Systems Software Engineer to stand up the infrastructure and DevOps practices - environments, deployment pipelines, testing and rollback - that let a small team ship fast without breaking production.
  • Own data quality across our core systems: audit, clean, and put ongoing checks in place so bad data doesn't undermine automation, reporting, or customer-facing systems.
  • Build and maintain the context libraries that keep the knowledge our engineering work builds from accurate and current.
  • Work day-to-day with the broader Business Systems team - our Salesforce and NetSuite/Celigo admins - to route requests to the right owner, diagnose root cause when data integrity breaks, and confirm specs are grounded in what the platforms can actually do.
  • Translate business asks into specs precise enough that the Business Systems Software Engineer can execute without renegotiating scope mid-build, and sanity-check architecture and data-flow decisions rather than rubber-stamp them.
  • Balance shipping a fast MVP against the long-term roadmap - know when a manual workaround is fine for now and when it isn't.
About You
  • 5+ years in business systems analysis, product management, or revenue operations, with deep hands-on experience in Salesforce and NetSuite.
  • Experience setting up or maturing DevOps practices - environments, CI/CD, release management - in a small or resource-constrained team.
  • Comfortable owning data quality: auditing, cleaning, and building the checks that keep it that way.
  • Platform fluency deep enough to tell a five-minute config fix from a real re-architecture, and to write specs the Business Systems Software Engineer can build from without back-and-forth.
  • Track record turning ambiguous business problems into structured, prioritized backlogs with clear acceptance criteria, and leading agile delivery end to end, including UAT.
  • Real, hands-on experience shipping production work with AI development tools - not someone who's only experimented with them.
  • Working knowledge of subscription/entitlement mechanics - proration, true-forward reconciliation, co-terming - enough to spec requirements and sanity-check engineering work.
  • Comfortable coordinating and building trust across a small cross-functional team - admins, the software developers, and business leadership - including navigating hard conversations when needed.
  • Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience in technical product environments.

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