This role is responsible for delivering key projects relevant to site business applications and ERP systems.  This includes, but not limited to, SAP/ERP, R&D Systems, Manufacturing Systems, Laboratory Systems, and Quality Systems. 

This role requires strong technical skills, familiarity with IT Service standards, business applications, manufacturing & scientific data, as well as extensive problem-solving skills. The incumbent will also need to have a good understanding of laboratory & manufacturing processes and instrumentation utilized. Additionally, this role will work with global business applications and ERP teams to implement company standards vendor-based consultants and services to ensure continued operation of commercial off the shelf (COTS) systems, and interfaces and integrations to other systems

Digital Project Delivery & Continuous Improvement

• Conducts organized investigations with a well-defined scope, strategy, and timeline, documenting status and progress of Lead site Digital projects comprising of business applications and ERP deliverables to meet site objectives.

• Build good effective working relationships within the digital network and the customer to maximize inter-departmental synergy.

• Drive continuous improvement in line with site digital direction through standardization, process automation, and operational efficiencies.

SAP / ERP Site Leadership & Support

• Support Site ERP Program during deployment and lead the onsite post deployment care.

• Act as the primary site liaison to the central ERP team and central business applications team, representing site demands, priorities, and requirements for SAP and business application improvements.

• Serve as the site SAP Support Lead, acting as the site’s point of contact for all SAP-related issues, enhancements, and escalations at the site level.

• Manage and triage SAP incidents and service requests via ServiceNow, ensuring timely resolution and adherence to SLA commitments.

• Partner with site business stakeholders to identify SAP process gaps, drive continuous improvement initiatives, and support end-user training and adoption.

• Provide support across the site's broader business application portfolio (including R&D, Manufacturing, Laboratory, and Quality systems), managing incidents, enhancements, and lifecycle activities in coordination with global application owners.

Compliance, Security & Quality Governance

• Demonstrated hands-on experience configuring, supporting, and troubleshooting SAP/ERP systems, ideally in a regulated (GxP) environment.

• Working knowledge of enterprise business applications across R&D, Manufacturing, Laboratory, and Quality domains, including their interfaces and integrations to other systems.

• Solid understanding of laboratory and manufacturing processes, instrumentation, and the scientific and manufacturing data they generate.

• Familiarity with IT service management standards and tools (e.g., ITIL, ServiceNow), including incident, service-request, and SLA management.

• Strong analytical and problem-solving skills, with the ability to lead structured investigations and resolve complex, cross-system issues.

• Ability to plan and lead site-level digital projects — determining resources, timelines, and priorities in coordination with multiple functional areas.

• Demonstrated ability to build effective working relationships and influence stakeholders across a global, cross-functional network.

• Knowledge of information security principles (confidentiality, integrity, and availability) and experience supporting audits, inspections, and computer system validation.

• Ability to work independently through ambiguous, complex situations with minimal supervision, and to communicate technical concepts clearly to non-technical stakeholders.

Minimum Qualifications

• 7+ years of experience with SAP, and business applications development and support,

• Manufacturing environmental experience.

• Excellent project planning and management experience with At least one full ERP implementation experience required.

Resilience offers employees a robust total rewards program including an annual cash bonus program, a RRSP/DPSP with a generous company match, a very competitive healthcare, dentalcare, vision care, life, LTD, and AD&D benefits package, fertility healthcare and family-forming benefits, paid vacation, paid holidays, pregnancy and parental leave top-up plan, tuition reimbursement, and employee referral program. Our target base pay hiring range for this position is $80,000.00 - $128,750.00 per year. Actual base pay is dependent upon a number of factors, including but not limited to, the candidate’s geographical location, relevant experience, qualifications, skills and knowledge. Excited about Resilience? We encourage you to apply and start a conversation with one of our recruiters.