Uber

Business Systems Engineer II - Support

Uber$70K — $95K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Intermediate knowledge of SQL, Python, or automation and scripting skills
  • 2+ years of experience in a technical support role, preferably supporting enterprise applications
  • Excellent interpersonal and communication skills with a strong focus on customer satisfaction
  • Strong analytical abilities to troubleshoot and resolve technical issues efficiently
  • Ability to manage multiple tasks simultaneously and prioritize effectively
  • Demonstrated ability to work collaboratively in a team environment

Responsibilities

  • Diagnose and resolve technical issues, including user and system problems
  • Develop and maintain automation and integration in Zendesk & Python for robust performance
  • Serve as the primary contact for support inquiries related to the Support Ecosystem
  • Log all support requests in the ticketing system with accurate documentation
  • Identify and escalate complex issues to appropriate teams and follow protocols
  • Maintain clear and professional communication with users throughout the support process
  • Update and maintain support documentation and FAQs to assist users with common issues
  • Collaborate with cross-functional teams to address recurring issues and improve system functionality

Benefits

  • Full-time hybrid work schedule
  • Opportunities for professional development
  • Collaboration with cross-functional teams
  • Contributions to a knowledge base for enhanced user support
  • Supportive and customer-focused work environment
Full Job Description
Schedule: Full Time

Job Type: Hybrid

Salary Type: Salary

Req #: 2631

About the Role:

We are seeking a dedicated Systems Engineer to join our team. In this role, you will provide critical support for our Brokerage business Support Ecosystem including: Zendesk, Genesys Cloud, Custom Applications, and integrations. You will be the first point of contact for users experiencing issues, ensuring prompt resolution and minimal disruption to business operations and systems performance.

What the Candidate Will Do:
  • Issue Resolution: Diagnose and resolve technical issues, from user issues to system issues like failing python scripts or integrations.
  • Systems Engineering: Develop & maintain automation and integration in Zendesk & Python, ensuring robust performance and reliability.
  • User Support: Serve as the primary contact for support inquiries related to our Support Ecosystem.
  • Ticket Management: Log all support requests in the ticketing system, ensuring accurate documentation of issues and resolutions.
  • Escalation: Identify and escalate complex issues appropriate teams, following established protocols.
  • Communication: Maintain clear and professional communication with users throughout the support process.
  • Knowledge Base Contribution: Update and maintain support documentation and FAQs to assist users with common issues.
  • Collaboration: Work closely with cross-functional teams to address recurring issues and improve system functionality.


Basic Qualifications
  • Technical Skills: Intermediate knowledge of SQL, Python, or Automation and Scripting Skills.
  • Experience: 2+ years of experience in a technical support role, preferably supporting enterprise applications.
  • Customer Service: Excellent interpersonal and communication skills with a strong focus on customer satisfaction.
  • Problem-Solving: Strong analytical abilities to troubleshoot and resolve technical issues efficiently.
  • Organizational Skills: Ability to manage multiple tasks simultaneously and prioritize effectively.
  • Team Player: Demonstrated ability to work collaboratively in a team environment.


Bonus Qualifications
  • Certifications: Certifications in any of the supported applications (e.g., Salesforce Certified Administrator, Zendesk Support Administrator).
  • Application Development Experience: Salesforce, Zendesk, McLeod, etc.
  • Industry Experience: Experience in the logistics, freight, or transportation industry.


Candidate Privacy Notice

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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