Business Systems Analyst- Zuora AdministratorCanopy, Draper, UTWe are hiring a Business Systems Analyst to own, optimize, and scale Zuora, our core billing and subscription management system. Business Systems Analysts serve a huge role here at Canopy, from building seamless integrations across tools to leveraging AI and automation to streamline our billing and financial operations. We love analysts who are thoughtful, process-oriented, skilled at solving complex technical puzzles, and passionate about reducing manual work. The business systems team at Canopy has the responsibility and empowerment to shape our internal cross-functional workflows, ensuring our tech stack is resilient, efficient, and built for growth - if this sounds like you, apply today! We'd love to hear from you.
This is a hybrid position in Draper, Utah (M, W, F in-office).
What You'll Do- Own and manage Canopy's daily operations in Zuora.
- Design and optimize workflows for billing, subscription management and financial reporting, with a focus on automation, scalability, and accuracy.
- Strategize and build the vision for how Canopy uses Zuora.
- Anticipate business needs and deliver functionality to support new product launches, pricing changes, and internal process changes.
- Drive seamless cross-system integrations and data flows across business systems.
- Identify and implement AI-powered automation to improve data accuracy, efficiency, and user experience.
- Partner with system owners and business stakeholders to align tools with complete, end-to-end business processes within Zuora.
- Communicate solutions and tradeoffs clearly to both technical and business audiences.
- Build and maintain documentation on system architecture, processes, and integrations.
- Streamline processes, improve usability, and reduce manual work through automation and AI-driven solutions.
- Identify gaps and drive continuous improvement initiatives.
What We're Looking For- 3 years of experience owning Zuora or another billing system (Chargebee, Maxio, etc). 5+ years of experience preferred.
- Bachelor's degree in Information Systems, Business, or a related discipline
- Strong system design fundamentals with a proven hands-on record of solving business problems.
- Direct, deep experience with quote-to-cash processes, billing system design, and business operations in a SaaS environment.
Bonus Points - Clear, confident communication skills, able to translate technical constraints into business language and vice versa for audiences of all levels.
- Demonstrated ability to produce technical artifacts and documentation.
- Hands-on experience with SQL and data modeling.
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here Flexible Paid Time Off - you're actually encouraged to use, plus 10 company holidays!
♥ Health Benefits - including Medical, Dental, and Vision and an HSA Match.
401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
Paid New Parent Leave & Birthing Parent Leave - so you're able to care for your little ones.
+ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
Company Events - including monthly company-wide meetings, summer parties, and more.
ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We've got you covered.
Interviewing @ CanopyApplication processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it's a mutual fit!
- 20-minute phone call with the People Team
- 45-60-minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews, depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews-our hiring teams will always make sure to save time for questions at the end!
