Position SummaryOur Business Systems Analysis Team works closely with Quench's internal business users and stakeholders to drive effective use of Quench systems and automation of processes. Quench's primary system is Salesforce.com and includes Zuora, ServiceMax, Certinia, Supply Chain Management, CPQ, as well as several other systems. The team's primary function is to liaise between the business functions and the technical development teams to translate requirements on how the business needs to function into systems requirements.
The Business Systems Analyst at Quench plays a pivotal role in bridging business needs with technical solutions. This position is responsible for gathering, analyzing, and documenting business requirements, facilitating stakeholder communication, collaborating on solution design, writing technical specifications, modeling business processes, and supporting the implementation and continuous improvement of systems and processes to enhance the user experience within the Quench application ecosystem.
ResponsibilitiesThe Business Systems Analyst plays a strategic role in evaluating and transforming business processes, identify areas for improvement, and driving initiatives that enhance operational efficiency, stakeholder alignment and overall business value within the organization. Key responsibilities include:
- Lead the elicitation and prioritization of complex business and technical requirements for both incremental improvements and transformational change initiatives
- Lead system analysis, including writing functional and technical specifications
- Collaborate on systems design and architecture, including user interface design, prototyping, data modeling and solution configuration techniques
- Develop and maintain a comprehensive view of current state processes, systems and performance metrics within assigned departments; proactively identify inefficiencies, risks and improved opportunities
- Serve as a trusted partner and strategic advisor to senior leaders within assigned departments, including understanding their organizational goals and actively contributing to their operational initiatives
- Monitor and evaluate the impact of process improvements, automation, and IT solutions within finance operations
- Ensure data integrity across financial systems ensuring accurate data flow, integration, and compliance with accounting principles
- Serve as the functional product owner (Finance) and strategic advisor, working with senior level stakeholders to drive application/technology solutions and related business processes
- Stay updated on industry trends, regulatory requirements, and emerging financial technologies to recommend best practices and innovative solutions
- Oversee the documentation, and continuous improvement of complex business processes, ensuring solutions meet Stakeholders needs and are efficient and aligned with enterprise standards and compliance requirements
- Coordinate training activities with business partners to guide employee proper usage of the systems
- Contribute to project delivery by supporting project activities in scope definition, milestone tracking and risk mitigation strategies
- Identify and champion opportunities for process and system optimization, leveraging data-driven insights and industry best practices. Drive continuous improvement initiatives that deliver measurable business outcomes
- Partner with IT and business leadership to shape and prioritize the organizational roadmap, ensuring that business analysis efforts are aligned with strategic objectives and deliver maximum value
- Provide consulting services to business partners to foster innovation, identify new opportunities to maintain a competitive edge
$90,000 - $120,000 a year
Qualifications- Minimum of 5 years Business Systems Analyst experience
- 4-year degree in Finance, Accounting (or relevant experience)
- Solid technical knowledge of application systems and processes, including Salesforce, Zuora billing & Certinia or other core financial applications
- Understanding of key finance and accounting business processes, including General Ledger, Accounts Payable, Accounts Receivable, Tax and Collections
- Experience in systems architecture, designing workflows and writing technical specifications
- Knowledge of agile best practices for requirements gathering and process mapping
- A fast learner with an analytical growth mindset, curiosity and attention to detail
- Excellent written and verbal communication skills, including technical writing
- Takes initiative and is innovative.
- Mature presence and poise to engage with senior leadership
- "Quenchy" - a collaborative team player with a positive outlook and attitude - company and team first
- Nice to have:
- Prior consulting experience
- Familiarity with SQL and/or PowerBI
- IIBA or PMI-PBA certified
